Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents by managing communications and ensuring smooth project execution.
- Company: Join a dedicated team focused on enhancing community living.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and support.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in social housing and knowledge of health & safety required.
The predicted salary is between 28250 - 28250 £ per year.
Job Type: Permanent, Full time
Location: Grantham
Rate of Pay: £28,250
Responsibilities:
- Ensure and maintain the resident liaison daily diary, record incidents and appointments.
- Understand the works, programme and scope of works.
- Provide site reports and updates for client and site management.
- Prepare and distribute all communications to residents.
- Establish a resident's charter, maintain files, keep a log of complaints and any queries that come in.
- Compile, devise and implement procedures and administration to complement your role.
- Be available for residents' meetings and meetings with the client as and when.
- Attend site meetings.
- Participate in meetings with housing officers, estate development or joint management board.
- Carry out pre-visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
- Provide letter process for the neighbouring property explaining all works.
- Perform regular checks on residents throughout the day and at the end of the working day.
- Deal with any claims, compensation and complaints within a time scale and with care.
Qualifications:
- Previous proven experience in social housing.
- Knowledge of roofing & kitchens.
- Health & safety knowledge.
- Occupation refurbishment knowledge.
Resident Liaison Officer in England employer: ARC (Norwich) Ltd
Contact Detail:
ARC (Norwich) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of roofing, kitchens, and health & safety regulations. We want you to be able to confidently discuss how your experience aligns with the responsibilities of the role, so practice answering common interview questions related to these topics.
✨Tip Number 3
Showcase your communication skills! As a Resident Liaison Officer, you'll need to keep residents informed and engaged. During interviews, share examples of how you've effectively communicated with residents or clients in the past, and how you handled any complaints or queries.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Resident Liaison Officer position. Plus, it shows us that you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Resident Liaison Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and any relevant skills. We want to see how your background fits with the Resident Liaison Officer role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, highlight any experiences where you've effectively communicated with residents or clients. We love seeing examples of how you’ve handled queries or complaints!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ARC (Norwich) Ltd
✨Know Your Stuff
Make sure you understand the responsibilities of a Resident Liaison Officer inside out. Familiarise yourself with social housing, roofing, kitchens, and health & safety regulations. This knowledge will help you answer questions confidently and show that you're the right fit for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident communications or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle the responsibilities outlined in the job description.
✨Show Your People Skills
As a Resident Liaison Officer, you'll be dealing with residents regularly. Be ready to discuss how you build relationships and communicate effectively. Practice active listening and empathy during the interview to showcase your interpersonal skills, which are crucial for this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and the specific projects you'll be working on. This shows your genuine interest in the position and helps you assess if the company is the right fit for you too.