Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and manage inbound enquiries.
- Company: Established building services company with a focus on quality and teamwork.
- Benefits: Competitive salary up to £60,000, career progression opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Proven experience in customer service and team management skills.
- Other info: Based in Cambridge, offering a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
A well-established building services company is seeking an experienced Inbound Customer Service Manager to lead a team of five customer service coordinators. This role is key in delivering a high-quality customer experience, managing inbound enquiries, and ensuring efficient service delivery.
The ideal candidate will have a strong background in customer service and team management. The position offers a salary of up to £60,000 depending on experience, opportunities for career progression, and is based in Cambridge.
Inbound Customer Service Manager - Lead 5-Strong Team in Duxford employer: ARC (Norwich) Ltd
Contact Detail:
ARC (Norwich) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Manager - Lead 5-Strong Team in Duxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Inbound Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service management roles and practice your answers. We want you to showcase your experience in leading teams and delivering top-notch customer experiences.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of how you've improved customer service processes or led a team to success. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Inbound Customer Service Manager - Lead 5-Strong Team in Duxford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills.
Team Management Experience is Key: Since you'll be leading a team of five, it's crucial to demonstrate your leadership abilities. Talk about your previous roles where you managed a team, focusing on how you motivated and supported your colleagues.
Tailor Your Application: Don't just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you're a perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ARC (Norwich) Ltd
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge. Understand the key principles of delivering a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Team Management Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Think of specific instances where you successfully managed a team, resolved conflicts, or improved team performance. Highlighting these experiences will demonstrate your capability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice your responses to common situations, such as dealing with an unhappy customer or managing high call volumes. This will help you articulate your problem-solving skills during the interview.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for will allow you to tailor your answers to align with their expectations. It also shows that you’re genuinely interested in being part of their team.
