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- Tasks: Manage service bookings, coordinate engineers, and support customers daily.
- Company: A dynamic service and maintenance company with a supportive team.
- Benefits: Part-time hours, competitive pay, and valuable experience in a fast-paced environment.
- Why this job: Join a vital role that keeps operations running smoothly and helps people daily.
- Qualifications: Strong organisational skills and confidence in communication are a must.
- Other info: Perfect for students looking to gain experience while balancing studies.
The predicted salary is between 13 - 16 £ per hour.
A service and maintenance company is seeking a Service Controller to join the team on a part-time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.
Key Responsibilities (include but are not limited to):
- Booking and scheduling routine services
- Taking and logging customer breakdown calls
- Coordinating daily engineer allocations and directing engineers to job locations
- Completing general administrative tasks to support the service office
- Preparing and issuing daily reports
- Maintaining accurate records and ensuring all documentation is up to date
Working Hours & Pay:
- Tuesdays and Thursdays
- 8:30am to 5:00pm (1-hour unpaid break)
- £13 per hour
The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.
Interested applicants are invited to submit their CV and any relevant experience to the hiring team.
Service Controller in Norwich employer: ARC (Norwich) Limited
Contact Detail:
ARC (Norwich) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service control. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed schedules or handled customer calls in the past. It’s all about proving you can keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Controller in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Service Controller role. We want to see how your background fits with our needs, so don’t be shy about showcasing your organisational and administrative talents!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of phone work and customer interaction, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which we appreciate!
How to prepare for a job interview at ARC (Norwich) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with booking and scheduling services, handling customer calls, and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss how you've successfully managed multiple tasks in the past. Think of specific examples where you prioritised effectively or streamlined processes. This will highlight your suitability for the fast-paced environment they’re looking for.
✨Practice Your Phone Etiquette
As you'll be taking customer calls, practice your phone skills before the interview. Consider role-playing with a friend to simulate taking breakdown calls. This will help you feel more confident and articulate during the actual interview, showcasing your ability to communicate clearly and professionally.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Controller role. This not only shows your interest but also helps you assess if the company is the right fit for you.
