At a Glance
- Tasks: Support customers and security installers, ensuring smooth operations and efficient communication.
- Company: Join a supportive team at ARC Monitoring, a trusted Alarm Receiving Centre in Bristol.
- Benefits: Enjoy generous leave, healthcare support, training opportunities, and a friendly work environment.
- Other info: Great career progression and a culture that values teamwork and collaboration.
- Why this job: Be the backbone of customer service, making a real difference in people's lives.
- Qualifications: Experience in admin or customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Location: Arc Monitoring, Filton, Bristol
Contract type: Permanent, full-time
Your next role
We're looking for a confident and well‑organised Customer Service Desk Coordinator to join our Customer Services team at our Alarm Receiving Centre in Bristol. This role sits at the heart of the business. You'll be supporting security installers and direct customers across the UK, making sure enquiries are handled efficiently, systems are kept accurate, and issues are followed through properly. You'll be part of a small, friendly team, reporting to our Customer Experience Manager. If you enjoy variety, working with systems, and being someone people rely on to keep things running smoothly, this could be a great fit.
What you'll be doing
This is a busy, hands‑on role with a strong mix of customer contact and administration. Your day‑to‑day responsibilities will include:
- Handling inbound calls and providing clear, accurate information
- Supporting customers via phone, email and other channels
- Logging, updating and maintaining customer records across multiple systems
- Producing reports and completing high‑volume data entry tasks
- Commissioning new CCTV and alarm systems using specialist software
- Investigating customer queries and complaints and helping to resolve them
- Providing first‑line technical support to customers
- Supporting internal teams, including Accounts and Sales, with admin tasks
- Working to service level agreements (SLAs), policies and external regulations
- Consistently delivering a high standard of customer service
Who we’re looking for
We're looking for someone who brings both confidence and structure to their work. You'll ideally be:
- Highly organised, with strong attention to detail
- Confident communicating by phone and email
- Calm, empathetic and professional, even when dealing with problems
- Comfortable working at pace and juggling competing priorities
- Naturally curious and keen to learn technical information
- Experienced with at least 2 years in an admin or customer service role
- Used to working with SLAs and prioritising effectively
- Confident using Microsoft Office, particularly Excel
About ARC Monitoring
ARC Monitoring is a long‑established, accredited Alarm Receiving Centre based in Bristol. We provide professional CCTV and alarm monitoring services to installers and end‑users across the UK. We've built our reputation on reliability, high standards and genuine care - not just for our customers, but for the people who work here too. We're a close‑knit, supportive team that values collaboration, shared knowledge and doing the job properly. Joining ARC means working for a stable, growing organisation where your contribution is recognised and your development is supported.
Why work with us?
At ARC Monitoring, we know that it's our people who make the difference. We offer a supportive, inclusive working environment where teamwork, reliability and good ideas are genuinely valued. In return for your commitment, we offer:
- Generous annual leave allowance, giving you meaningful time away from work
- Plus your birthday off
- Company pension scheme
- Medicash healthcare plan, including support with everyday healthcare costs
- Training and development opportunities
- Support for professional qualifications and career progression, including apprenticeships
- Access to wellbeing support, including mental health resources
- Generous employee referral scheme
- Loyalty bonus
- Free onsite parking
How to apply
If this sounds like a role you'd enjoy, we'd love to hear from you. Please submit your CV via CVMinder to apply.
Diversity and inclusion
We're committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and will consider all qualified candidates regardless of protected characteristics. If you require any reasonable adjustments as part of the recruitment process, please let us know.
Customer Service Desk Coordinator in London employer: Arc Monitoring
At ARC Monitoring, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in the heart of Bristol. Our close-knit team values collaboration and personal development, providing generous benefits such as a comprehensive healthcare plan, training opportunities, and a loyalty bonus, ensuring that every employee feels valued and has the chance to grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Desk Coordinator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ARC Monitoring. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and experience, especially in handling queries and complaints. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Since the role involves using systems and software, be ready to discuss your experience with Microsoft Office, particularly Excel. Maybe even prepare a few examples of how you've used these tools to improve efficiency in past roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Customer Service Desk Coordinator position at ARC Monitoring.
We think you need these skills to ace Customer Service Desk Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Desk Coordinator role. Highlight your admin and customer service experience, especially any work with SLAs or technical support.
Showcase Your Communication Skills:Since this role involves a lot of communication, emphasise your ability to communicate clearly and professionally. Use examples from your past roles where you’ve successfully handled customer queries or complaints.
Be Detail-Oriented:Attention to detail is key in this position. When writing your application, ensure there are no typos or errors. This shows us you can maintain accurate records and handle data entry tasks effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application.
How to prepare for a job interview at Arc Monitoring
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Desk Coordinator role. Familiarise yourself with the key responsibilities like handling inbound calls and maintaining customer records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Think of specific instances where you've successfully managed multiple tasks or priorities. You could even bring a planner or digital tool to the interview to show how you keep track of your responsibilities and deadlines.
✨Prepare for Technical Questions
As the role involves using specialist software and providing first-line technical support, brush up on any relevant technical knowledge. Be ready to discuss your experience with systems and data entry, and consider how you would approach common technical issues that might arise in the role.
