At a Glance
- Tasks: Lead a dynamic control room team, ensuring smooth operations and high-quality service.
- Company: Join Arc Monitoring, a top NSI Gold Approved monitoring centre in the UK.
- Benefits: Enjoy competitive salary, generous leave, health support, and career development opportunities.
- Other info: Be part of an inclusive team that celebrates diversity and promotes wellbeing.
- Why this job: Make a real impact in a supportive environment that values your ideas and growth.
- Qualifications: Proven leadership skills, excellent communication, and a focus on customer service.
The predicted salary is between 32477 - 32477 £ per year.
Hours: 42 hours per week, shifts will run between 08:00-20:00
Location: Filton, Bristol
Salary Range: £32,477.70 per annum
Contract type: Permanent
Your next role
We're looking for a confident and capable Control Room Team Leader to join our 24/7 control room. This is a key leadership role reporting to the Operations Manager, where you'll be responsible for the smooth running of the control room and supporting a team of operators to deliver a high-quality service. While our control room operates around the clock, this particular role will be based on daytime shifts, offering a consistent schedule within core daytime hours.
What you will be doing
- Communicating goals and objectives to the team
- Supporting training and development plans in partnership with the Operations Manager
- Delegating tasks and creating a productive work environment
- Hosting 1-2-1s and team meetings to assess performance and provide feedback
- Assisting with recruitment and onboarding of new staff
- Monitoring CCTV, handling calls and alarms as part of daily operations
- Keeping teams informed of business updates and changes
- Maintaining company standards for alarm handling and response times
- Identifying operational risks and areas for improvement
- Attending monthly team leader meetings
Who we are looking for
- Proven leadership experience
- Strong written and verbal communication skills
- Excellent interpersonal and conflict resolution abilities
- High attention to detail and customer service focus
- Experience in training and mentoring others
- Flexibility to work across a rotating 7-day shift pattern
Who we are
At Arc Monitoring, we don't just monitor alarms we protect peace of mind. As one of the UKs leading NSI Gold Approved monitoring centres, we pride ourselves on delivering exceptional service, cutting-edge technology, and a supportive team environment. Working here means being part of a company that values integrity, innovation, and continuous improvement. We invest in our people, offering structured development, ongoing training, and opportunities to grow within a fast‑paced, dynamic industry. Whether you're starting your career or looking to take the next step, Arc Monitoring is a place where your contribution truly matters.
Join a team that's committed to excellence, where your skills are recognised, your ideas are welcomed, and your wellbeing is supported.
Why come and work for us
Here at Arc Monitoring we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business.
We offer:
- Training and development programmes
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative, inclusive workplace where every voice is valued
- Generous leave allowance
- Company pension scheme
- Medicash health plan (supporting everyday healthcare costs and wellbeing)
- Wellbeing support, including access to mental health resources
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.
Diversity and inclusion
We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.
If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
Daytime Control Room Team Lead employer: Arc Monitoring
At Arc Monitoring, we pride ourselves on being a leading NSI Gold Approved monitoring centre, where your leadership skills will be valued in a supportive and inclusive environment. With a focus on employee development, we offer structured training programmes, career progression opportunities, and a generous benefits package, including a company pension scheme and wellbeing support. Join us in Filton, Bristol, where your contributions will make a meaningful impact in a dynamic industry dedicated to protecting peace of mind.
StudySmarter Expert Advice🤫
We think this is how you could land Daytime Control Room Team Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Arc Monitoring's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your leadership skills! Since this role is all about leading a team, think of examples from your past experiences where you've successfully managed a group. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Prepare questions for your interviewers! Show your enthusiasm by asking about the team's dynamics, training opportunities, and how they support professional growth. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personality and why you’d be a great fit for the Control Room Team Lead position at Arc Monitoring.
We think you need these skills to ace Daytime Control Room Team Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your leadership experience and communication skills. We want to see how you can bring your unique flair to the Control Room Team Leader role!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s training others or managing a team, we love seeing real-life applications of your abilities.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Arc Monitoring!
How to prepare for a job interview at Arc Monitoring
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Team Leader. Familiarise yourself with the key tasks like monitoring CCTV, handling alarms, and supporting your team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed conflicts. Highlight your ability to communicate goals, delegate tasks, and support training. This is crucial as the role requires strong leadership and interpersonal skills.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, and how success is measured in the control room. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
✨Emphasise Your Commitment to Continuous Improvement
Since Arc Monitoring values development and innovation, be ready to discuss how you’ve contributed to improvements in previous roles. Share any ideas you have for enhancing operations or team performance, which will reflect your proactive mindset and alignment with their mission.
