At a Glance
- Tasks: Lead a dynamic control room team and ensure smooth operations.
- Company: Join Arc Monitoring, a top NSI Gold Approved monitoring centre.
- Benefits: Enjoy competitive salary, generous leave, and wellbeing support.
- Other info: Inclusive workplace with strong focus on training and development.
- Why this job: Make a real difference in people's safety while growing your career.
- Qualifications: Proven leadership skills and excellent communication abilities required.
The predicted salary is between 32477 - 40477 £ per year.
Hours: 42 hours per week, shifts will run between 08:00-20:00
Location: Filton, Bristol
Salary Range: £32,477.70 per annum
Contract type: Permanent
Your next role
We are looking for a confident and capable Control Room Team Leader to join our 24/7 control room. This is a key leadership role reporting to the Operations Manager, where you will be responsible for the smooth running of the control room and supporting a team of operators to deliver a high-quality service. While our control room operates around the clock, this particular role will be based on daytime shifts, offering a consistent schedule within core daytime hours.
What you will be doing
- Managing day-to-day control room activities
- Communicating goals and objectives to the team
- Supporting training and development plans in partnership with the Operations Manager
- Delegating tasks and creating a productive work environment
- Hosting 1-2-1s and team meetings to assess performance and provide feedback
- Assisting with recruitment and onboarding of new staff
- Monitoring CCTV, handling calls and alarms as part of daily operations
- Keeping teams informed of business updates and changes
- Maintaining company standards for alarm handling and response times
- Identifying operational risks and areas for improvement
- Attending monthly team leader meetings
Who we are looking for
- Proven leadership experience
- Strong written and verbal communication skills
- Excellent interpersonal and conflict resolution abilities
- High attention to detail and customer service focus
- Confident using computer applications
- Experience in training and mentoring others
- Flexibility to work across a rotating 7-day shift pattern
Who we are
At Arc Monitoring, we don’t just monitor alarms; we protect peace of mind. As one of the UK’s leading NSI Gold Approved monitoring centres, we pride ourselves on delivering exceptional service, cutting-edge technology, and a supportive team environment. Working here means being part of a company that values integrity, innovation, and continuous improvement. We invest in our people, offering structured development, ongoing training, and opportunities to grow within a fast-paced, dynamic industry. Whether you’re starting your career or looking to take the next step, Arc Monitoring is a place where your contribution truly matters. Join a team that’s committed to excellence, where your skills are recognised, your ideas are welcomed, and your wellbeing is supported.
Why come and work for us
Here at Arc Monitoring, we know that it is our colleagues that are the key to our success. Working with us, you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same; therefore, investing in our people is a cornerstone of our business.
We offer:
- Training and development programmes
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative, inclusive workplace where every voice is valued
- Competitive salary
- Generous leave allowance
- Company pension scheme
- Medicash health plan (supporting everyday healthcare costs and wellbeing)
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
If you’re looking to grow your career with a forward-thinking company that makes a real difference to people’s safety and to the planet, we’d love to hear from you!
How to apply
To apply for this exciting opportunity, please submit your CV through CVMinder. We look forward to hearing from you!
Diversity and inclusion
We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
Control Room Team Leader - Days employer: Arc Monitoring
At Arc Monitoring, we pride ourselves on being a leading NSI Gold Approved monitoring centre, where our commitment to integrity, innovation, and continuous improvement creates a supportive and inclusive work environment. As a Control Room Team Leader in Filton, Bristol, you will benefit from structured development programmes, competitive salaries, and a generous leave allowance, all while working with a team that values your contributions and encourages your professional growth. Join us to make a meaningful impact on people's safety and well-being in a dynamic industry that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Team Leader - Days
✨Tip Number 1
Get to know the company inside out! Research Arc Monitoring's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or resolved conflicts. Being able to share these experiences will demonstrate your capability as a Control Room Team Leader.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Arc Monitoring, which is always a plus!
We think you need these skills to ace Control Room Team Leader - Days
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Control Room Team Leader role. Highlight your leadership experience and any relevant training or mentoring you've done, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully managed teams or improved processes in previous roles. We love seeing your personality shine through!
Showcase Your Communication Skills:Since strong written and verbal communication is crucial for this role, ensure your application is clear and concise. Use professional language but don’t be afraid to let your enthusiasm for the position come through.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arc Monitoring
✨Know Your Control Room Operations
Familiarise yourself with the day-to-day activities of a control room. Understand the key responsibilities, such as monitoring CCTV and handling alarms, so you can speak confidently about how your experience aligns with these tasks.
✨Showcase Your Leadership Skills
Prepare examples of your leadership experience, especially in managing teams and supporting their development. Be ready to discuss how you've successfully delegated tasks and created a productive work environment in previous roles.
✨Communicate Effectively
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Think about how you would communicate goals and objectives to your team, and be prepared to demonstrate your interpersonal skills during the interview.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss how you've identified operational risks and implemented improvements in past positions. This will show that you can think critically and contribute to maintaining high standards in the control room.
