At a Glance
- Tasks: Monitor live CCTV footage and respond to alarm activations in real-time.
- Company: Join Arc Monitoring, an award-winning CCTV and Alarm Receiving Centre.
- Benefits: Competitive salary, enhanced holiday pay, and employee discounts.
- Other info: Inclusive team culture with opportunities for career progression.
- Why this job: Make a difference in client safety while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
The CCTV & Alarm Monitoring Operator is responsible for monitoring live CCTV footage and responding to alarm activations. This role involves real-time assessment of security threats, communication with external stakeholders, and accurate record-keeping of incidents. Operators play a critical part in ensuring client safety and security, requiring excellent attention to detail, strong problem-solving skills, and a professional telephone manner.
What you will be doing:
- Monitor CCTV feeds for suspicious or criminal activity and respond accordingly.
- Handle incoming and outgoing calls, liaising with clients, customers, and security companies.
- Respond to alarm activations and follow designated escalation protocols.
- Accurately document incidents and prepare concise incident reports.
- Maintain and update client information and event logs in the monitoring system.
- Collaborate effectively with team members to ensure smooth shift transitions and overall service continuity.
Who we are looking for:
You will need to have:
- Excellent verbal communication and customer service skills.
- Strong attention to detail with the ability to identify unusual or suspicious activity.
- Ability to multitask in a fast-paced environment.
- A reliable team player committed to supporting colleagues and delivering high standards.
- Flexible approach to working hours, including nights and weekends.
You will ideally have:
- Previous experience in call handling, control room operations, or security monitoring.
- SIA CCTV licence (or willingness to complete the qualification funded by the company).
About us:
Arc Monitoring is an industry-leading and award-winning CCTV and Alarm Receiving Centre. Operating from a high-specification, busy control room in Filton, Bristol, we provide 24/7 monitoring services for a wide range of sites across the UK.
If you are successful:
The successful candidate will be required to pass our security vetting and undergo specific training. Therefore you will need to:
- Provide satisfactory references covering the previous 5 years of employment.
- Verify any gaps of employment with supporting documents (e.g. bank statements).
You will also be required to undergo and successfully complete the following training (company funded):
- SIA CCTV Operator training if not already certified.
Why come and work for us:
Here at Arc Monitoring we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. We offer:
- Competitive salary with regular opportunities for progression.
- Enhanced pay rates for public holidays: Double pay on standard bank holidays. Triple pay on Christmas Day, Boxing Day, and New Year's Day.
- Annual loyalty bonuses (up to 5 years).
- Crime-reporting bonus (£35 per confirmed arrest following reported activity).
- Optical and dental cover.
- Physiotherapy.
- Virtual GP access.
- Employee discounts on cinema tickets, retail stores, and more.
Diversity and Inclusion:
We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity. If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
CCTV & Alarm Monitoring Operator - Day employer: Arc Monitoring
At Arc Monitoring, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in our state-of-the-art control room located in Filton, Bristol. Our team members enjoy competitive salaries, enhanced pay rates for public holidays, and numerous employee benefits including annual loyalty bonuses and access to health services. We are committed to fostering professional growth and development, ensuring that every colleague feels valued and empowered to contribute their unique perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV & Alarm Monitoring Operator - Day
✨Tip Number 1
Get familiar with the role! Dive into the specifics of being a CCTV & Alarm Monitoring Operator. Understand what monitoring live feeds entails and how to respond to alarms effectively. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and liaising with clients, it's crucial to sound professional and clear. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your attention to detail! During interviews, share examples of how you've spotted unusual activity in past roles or situations. This will demonstrate that you have the keen eye needed for this job.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s the best way to ensure your application gets the attention it deserves. Don’t miss out!
We think you need these skills to ace CCTV & Alarm Monitoring Operator - Day
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the role of a CCTV & Alarm Monitoring Operator, so don’t hold back on showcasing your attention to detail and problem-solving abilities!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your verbal skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively liaised with clients or handled calls in the past.
Highlight Relevant Experience:If you’ve got previous experience in call handling or security monitoring, make it stand out! We love seeing candidates who have a background that fits the job description, so don’t forget to mention any relevant roles or training, like your SIA CCTV licence if you have one.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Arc Monitoring
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a CCTV & Alarm Monitoring Operator. Familiarise yourself with monitoring protocols, alarm response procedures, and the importance of accurate record-keeping. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Off Your Communication Skills
Since this role involves liaising with clients and security companies, practice your verbal communication skills. Prepare examples of how you've effectively handled calls or communicated in previous roles. A professional telephone manner is key, so be ready to showcase your ability to remain calm and clear under pressure.
✨Demonstrate Attention to Detail
During the interview, highlight your ability to spot unusual or suspicious activity. You might be asked situational questions, so think of specific instances where your attention to detail made a difference. This will show that you can handle the fast-paced environment of monitoring effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about how you would respond to various alarm activations or suspicious activities. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
