At a Glance
- Tasks: Monitor live CCTV footage and respond to alarm activations in real-time.
- Company: Join Arc Monitoring, an award-winning CCTV and Alarm Receiving Centre.
- Benefits: Competitive salary, holiday pay, bonuses, and employee discounts.
- Other info: Flexible shifts with opportunities for progression and a supportive team culture.
- Why this job: Make a difference in safety while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail; previous experience is a plus.
The predicted salary is between 20790 - 25410 £ per year.
Shifts Available
Your next role
The CCTV & Alarm Monitoring Operator is responsible for monitoring live CCTV footage and responding to alarm activations.
This role involves real-time assessment of security threats, communication with external stakeholders, and accurate record-keeping of incidents.
Operators play a critical part in ensuring client safety and security, requiring excellent attention to detail, strong problem-solving skills, and a professional telephone manner.
- What you will be doing
- Monitor CCTV feeds for suspicious or criminal activity and respond accordingly.
- Handle incoming and outgoing calls, liaising with clients, customers, and security companies.
- Respond to alarm activations and follow designated escalation protocols.
- Accurately document incidents and prepare concise incident reports.
- Maintain and update client information and event logs in the monitoring system.
- Collaborate effectively with team members to ensure smooth shift transitions and overall service continuity.
Who we are looking for
You will need to have
- Excellent verbal communication and customer service skills.
- Strong attention to detail with the ability to identify unusual or suspicious activity.
- Ability to multitask in a fast-paced environment.
- A reliable team player committed to supporting colleagues and delivering high standards.
- Flexible approach to working hours, including nights and weekends.
You will ideally have
- Previous experience in call handling, control room operations, or security monitoring.
- SIA CCTV licence (or willingness to complete the qualification funded by the company).
About us
Arc Monitoring is an industry-leading and award-winning CCTV and Alarm Receiving Centre.
Operating from a high-specification, busy control room in Filton, Bristol, we provide 24/7 monitoring services for a wide range of sites across the UK.
If you are successful
Successful candidate will be required to pass our security vetting and undergoing specific training, therefore you will need to:
- Provide satisfactory references covering the previous 5 years of employment
- Verify any gaps of employment with supporting documents (e. g. bank statements)
You will also be required to undergo and successful complete the following training (company funded):
- SIA CCTV Operator training if not already certified
- Why come and work for us
Here at Arc Monitoring we know that it is our colleagues that are the key to our success.
Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table.
We offer
- Competitive salary with regular opportunities for progression.
- Accrued holiday entitlement (33 days pro-rata for the shift pattern)
- Enhanced pay rates for public holidays: Double pay on standard bank holidays. Triple pay on Christmas Day, Boxing Day, and New Year's Day.
- Annual loyalty bonuses (up to 5 years).
- Crime-reporting bonus (£35 per confirmed arrest following reported activity).
- Optical and dental cover
- Physiotherapy
- Virtual GP access
- Employee discounts on: Cinema tickets, Gym memberships, Retail stores and more.
- Diversity and Inclusion
We believe that different perspectives and backgrounds are what makes a company flourish.
All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics.
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.
If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
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CCTV & Alarm Monitoring Operator employer: Arc Monitoring
At Arc Monitoring, we pride ourselves on being a leading NSI Gold Approved monitoring centre, where our commitment to integrity, innovation, and continuous improvement creates an exceptional work environment. As a Control Room Team Leader in Filton, Bristol, you'll benefit from a supportive team culture that values your contributions, alongside structured development opportunities, competitive salary, and comprehensive wellbeing support. Join us to make a meaningful impact in a dynamic industry while enjoying a collaborative workplace that champions diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV & Alarm Monitoring Operator
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV & Alarm Monitoring Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Arc Monitoring. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time CCTV & Alarm Monitoring Operator candidates.
✨Directly Apply to Arc Monitoring
Don’t forget to apply for the CCTV & Alarm Monitoring Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Arc Monitoring.
We think you need these skills to ace CCTV & Alarm Monitoring Operator
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Arc Monitoring. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Arc Monitoring.
How to prepare for a job interview at Arc Monitoring
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Arc Monitoring.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Arc Monitoring.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Arc Monitoring.
