At a Glance
- Tasks: Lead a dynamic control room team and ensure smooth operations.
- Company: Join Arc Monitoring, a top NSI Gold Approved monitoring centre.
- Benefits: Enjoy competitive salary, generous leave, and wellbeing support.
- Other info: Flexible shifts with opportunities for professional growth and development.
- Why this job: Make a real impact on people's safety in a supportive environment.
- Qualifications: Proven leadership skills and excellent communication abilities.
The predicted salary is between 32477 - 32477 £ per year.
Hours: 42 hours per week, flexible hours
Key Time period is 05:00-08:00 and 17:00-00:00
Location: Filton, Bristol
Salary Range: £32,477.70 per annum
Contract type: Permanent
We're looking for a confident and capable Control Room Team Leader to join our 24/7 control room. This is a key leadership role reporting to the Operations Manager, where you'll be responsible for the smooth running of the control room and supporting a team of operators to deliver a high‑quality service. While our control room operates around the clock, this particular role will be based on daytime shifts, offering a consistent schedule within core daytime hours.
What you will be doing:
- Managing day‑to‑day control room activities
- Communicating goals and objectives to the team
- Supporting training and development plans in partnership with the Operations Manager
- Delegating tasks and creating a productive work environment
- Hosting 1-2-1s and team meetings to assess performance and provide feedback
- Assisting with recruitment and onboarding of new staff
- Monitoring CCTV, handling calls and alarms as part of daily operations
- Keeping teams informed of business updates and changes
- Maintaining company standards for alarm handling and response times
- Identifying operational risks and areas for improvement
- Attending monthly team leader meetings
Who we are looking for:
- Proven leadership experience
- Strong written and verbal communication skills
- Excellent interpersonal and conflict resolution abilities
- High attention to detail and customer service focus
- Confident using computer applications
- Experience in training and mentoring others
- Flexibility to work across a rotating 7‑day shift pattern
Who we are:
At Arc Monitoring, we don't just monitor alarms we protect peace of mind. As one of the UKs leading NSI Gold Approved monitoring centres, we pride ourselves on delivering exceptional service, cutting‑edge technology, and a supportive team environment. Working here means being part of a company that values integrity, innovation, and continuous improvement. We invest in our people, offering structured development, ongoing training, and opportunities to grow within a fast‑paced, dynamic industry. Whether you're starting your career or looking to take the next step, Arc Monitoring is a place where your contribution truly matters. Join a team that's committed to excellence, where your skills are recognised, your ideas are welcomed, and your wellbeing is supported.
Why come and work for us:
Here at Arc Monitoring we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business.
We offer:
- Training and development programmes
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative, inclusive workplace where every voice is valued
- Competitive salary
- Generous leave allowance
- Company pension scheme
- Medicash health plan (supporting everyday healthcare costs and wellbeing)
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
If you're looking to grow your career with a forward‑thinking company that makes a real difference, to peoples safety and to the planet, we'd love to hear from you!
How to apply:
To apply for this exciting opportunity, please submit your CV through CVMinder. We look forward to hearing from you!
Diversity and inclusion:
We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity. If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
Control Room Team Leader - Key Time in Bristol employer: Arc Monitoring
At Arc Monitoring, we pride ourselves on being a leading NSI Gold Approved monitoring centre, where our commitment to integrity, innovation, and continuous improvement creates an exceptional work environment. As a Control Room Team Leader in Filton, Bristol, you'll benefit from a supportive team culture that values your contributions, alongside structured development opportunities, competitive salary, and comprehensive wellbeing support. Join us to make a meaningful impact in a dynamic industry while enjoying a collaborative workplace that champions diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Team Leader - Key Time in Bristol
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We think you need these skills to ace Control Room Team Leader - Key Time in Bristol
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Arc Monitoring. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Arc Monitoring.
How to prepare for a job interview at Arc Monitoring
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Arc Monitoring.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Arc Monitoring.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Arc Monitoring.
