CCTV & Alarm Monitoring Operator in Bristol

The CCTV & Alarm Monitoring Operator is responsible for monitoring live CCTV footage and responding to alarm activations. This role involves real-time assessment of security threats, communication with external stakeholders, and accurate record-keeping of incidents. Operators play a critical part in ensuring client safety and security, requiring excellent attention to detail, strong problem-solving skills, and a professional telephone manner.

What you will be doing:

• Monitor CCTV feeds for suspicious or criminal activity and respond accordingly.
• Handle incoming and outgoing calls, liaising with clients, customers, and security companies.
• Respond to alarm activations and follow designated escalation protocols.
• Accurately document incidents and prepare concise incident reports.
• Maintain and update client information and event logs in the monitoring system.
• Collaborate effectively with team members to ensure smooth shift transitions and overall service continuity.

Who we are looking for:

You will need to have:

• Excellent verbal communication and customer service skills.
• Strong attention to detail with the ability to identify unusual or suspicious activity.
• Ability to multitask in a fast-paced environment.
• A reliable team player committed to supporting colleagues and delivering high standards.
• Flexible approach to working hours, including nights and weekends.

You will ideally have:

• Previous experience in call handling, control room operations, or security monitoring.
• SIA CCTV licence (or willingness to complete the qualification funded by the company).

About us:

Arc Monitoring is an industry-leading and award-winning CCTV and Alarm Receiving Centre. Operating from a high-specification, busy control room in Filton, Bristol, we provide 24/7 monitoring services for a wide range of sites across the UK.

If you are successful:

The successful candidate will be required to pass our security vetting and undergo specific training. Therefore you will need to:

• Provide satisfactory references covering the previous 5 years of employment.
• Verify any gaps of employment with supporting documents (e.g. bank statements).

You will also be required to undergo and successfully complete the following training (company funded):

• SIA CCTV Operator training if not already certified.

Why come and work for us:

Here at Arc Monitoring we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. We offer:

• Competitive salary with regular opportunities for progression.
• Enhanced pay rates for public holidays: Double pay on standard bank holidays.
• Triple pay on Christmas Day, Boxing Day, and New Year's Day.
• Annual loyalty bonuses (up to 5 years).
• Crime-reporting bonus (£35 per confirmed arrest following reported activity).
• Optical and dental cover.
• Physiotherapy.
• Virtual GP access.
• Employee discounts on cinema tickets, retail stores, and more.

Diversity and Inclusion:

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity. If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.