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- Tasks: Provide legal advice to customers on various law topics via phone.
- Company: Join Arc Legal Group, a leading provider of legal insurance in the UK.
- Benefits: Hybrid working, flexible hours, and opportunities for career growth.
- Why this job: Enhance your legal knowledge while helping customers with real-life issues.
- Qualifications: Ideal for recent LPC graduates or experienced paralegals.
- Other info: Be part of a supportive team with over 20 years of industry expertise.
The predicted salary is between 36000 - 60000 £ per year.
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
Flexibility is central to our business ethos, and our underwriting knowledge and capacity is supported by our parent company, AmTrust, and trusted relationships with a host of major ‘A rated’ underwriters including RSA and Great American Insurance.
We’re Arc Legal and we’re a specialist provider of ancillary insurance products. We have more than 20 years’ of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service. In particular, we are one of the leading providers of legal insurance in the UK.
One of the services we offer is a Legal Helpline, which supports our customers, providing all aspects of legal advice when they need it. We are now recruiting for additional team members, based out of our Cardiff offices on a hybrid basis.
In this role you will be speaking to customers by phone, answering to and providing advice on legal questions and queries, with a specific focus on consumer, property, employment and landlord and tenant law. This is a fantastic opportunity to deepen your legal knowledge and experience, and to grow your Law career. If you’re a recent LPC graduate or an experienced paralegal (with some experience in any of our focus areas), we’d love to hear from you.
To show your interest, submit your CV and we will be in touch.
Legal Helpline Advisor employer: Arc Legal Group
Contact Detail:
Arc Legal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Helpline Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field and let them know you're on the hunt for a Legal Helpline Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of consumer, property, employment, and landlord and tenant law. We want you to feel confident when discussing these topics, as it shows you're serious about the role and ready to provide top-notch advice.
✨Tip Number 3
Practice your phone skills! Since you'll be advising customers over the phone, it's crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with answering legal queries and providing clear, concise advice.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit that CV!
We think you need these skills to ace Legal Helpline Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Legal Helpline Advisor role. Highlight any legal knowledge or customer service experience you have, especially in consumer, property, employment, or landlord and tenant law.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your interest in bespoke products and excellent customer service.
Showcase Your Communication Skills: Since you'll be advising customers over the phone, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure your writing is professional yet approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arc Legal Group
✨Know Your Legal Stuff
Brush up on key areas of law relevant to the role, like consumer, property, employment, and landlord-tenant law. Being able to discuss these topics confidently will show your expertise and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves providing legal advice over the phone, be prepared to demonstrate your customer service skills. Think of examples where you've successfully handled difficult situations or provided exceptional support to clients.
✨Research Arc Legal Group
Familiarise yourself with Arc Legal Group’s products and services. Understanding their market position and values will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture and values align with your own.
