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- Tasks: Lead UX initiatives and enhance digital products for a customer-first insurance company.
- Company: Join a progressive insurance organisation focused on user-centred design and innovation.
- Benefits: Enjoy a competitive salary, excellent benefits, flexible working, and hybrid options.
- Why this job: Shape customer journeys and innovate in a supportive digital culture with diverse projects.
- Qualifications: Significant UX experience, strong portfolio, proficiency in Figma, and knowledge of accessibility standards.
- Other info: Mentor junior designers and collaborate across teams to drive strategic UX initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Senior User Experience Specialist is sought to join a high-performing Experience team at the heart of a progressive and customer-first insurance organisation. You'll champion user-centred design and drive strategic UX initiatives that redefine how customers interact with digital products and services.
You will own and lead initiatives to identify, explore and validate opportunities for innovation and enhancement within their digital products and services. This will include driving projects from discovery through to development hand-off, ensuring that design solutions are both user-centric and aligned with business goals across the business on wide-ranging projects spanning multiple brands and business areas.
Key Responsibilities:- Lead discovery-to-delivery UX initiatives across complex digital platforms and business areas.
- Own and evolve design systems to support consistent, scalable design across brands.
- Facilitate workshops, ideation sessions, journey mapping, and stakeholder engagement activities.
- Translate insights from qualitative and quantitative research into validated, user-centric experiences.
- Collaborate cross-functionally with product, content, SEO, development, and brand teams.
- Mentor junior designers and contribute to the maturity of UX processes and standards.
- Ensure experiences are inclusive and accessible across devices, platforms, and user groups.
- Continuously test, optimise, and iterate based on user behaviour, data and feedback.
- Significant UX experience across responsive and multi-device platforms.
- A robust portfolio showing end-to-end UX methodology, future visioning and design strategy.
- Deep understanding of user-centred design, accessibility (WCAG), and usability standards.
- Highly proficient in Figma, prototyping, and conducting user research and usability testing.
- Strong communicator and influencer - able to champion UX with senior stakeholders.
- Experience applying design thinking, lean experimentation and journey mapping.
- Experience with customer experience optimisation, A/B testing and analytics tools.
- Self-motivated, proactive, and collaborative with a natural curiosity for digital innovation.
- Exposure to both B2C and B2B environments; agency experience is a bonus.
This is a rare opportunity to step into a strategic UX leadership role where your design thinking will shape customer journeys across a diverse and evolving product landscape. You'll enjoy the freedom to innovate, the support of a strong digital culture, and the tools to deliver at scale.
Senior User Experience (UX) Specialist employer: ARC IT Recruitment
Contact Detail:
ARC IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Experience (UX) Specialist
✨Tip Number 1
Familiarise yourself with the company's digital products and services before your interview. Understanding their current UX challenges and successes will allow you to speak knowledgeably about how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss specific examples from your portfolio that demonstrate your end-to-end UX methodology. Highlight projects where you've successfully led initiatives from discovery to delivery, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Showcase your ability to collaborate cross-functionally by preparing anecdotes that illustrate how you've worked with product, content, and development teams in the past. This will demonstrate your fit for a role that requires strong teamwork.
✨Tip Number 4
Be ready to discuss your approach to mentoring junior designers. The role involves contributing to the maturity of UX processes, so sharing your experiences in guiding others will highlight your leadership capabilities.
We think you need these skills to ace Senior User Experience (UX) Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant UX experience, particularly in responsive and multi-device platforms. Showcase your portfolio prominently, emphasising your end-to-end UX methodology and design strategy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centred design and how your experience aligns with the company's goals. Mention specific projects where you've driven UX initiatives and the impact they had on customer interactions.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your UX process, from discovery to delivery. Highlight case studies that reflect your ability to translate research into user-centric designs and your proficiency in tools like Figma.
Prepare for Potential Questions: Anticipate questions related to your experience with design thinking, usability testing, and collaboration with cross-functional teams. Be ready to discuss how you've mentored junior designers and contributed to UX processes in previous roles.
How to prepare for a job interview at ARC IT Recruitment
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your end-to-end UX projects. Be prepared to discuss your design process, the challenges you faced, and how you arrived at your solutions.
✨Demonstrate User-Centric Thinking
During the interview, emphasise your understanding of user-centred design principles. Share examples of how you've translated user research into actionable insights and improved user experiences in past projects.
✨Prepare for Collaborative Scenarios
Since collaboration is key in this role, think of examples where you've worked cross-functionally with teams like product, content, and development. Be ready to discuss how you facilitated workshops or ideation sessions.
✨Discuss Accessibility and Inclusivity
Given the importance of accessibility in UX, be prepared to talk about how you've ensured your designs meet WCAG standards. Share specific instances where you prioritised inclusivity in your work.
