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- Tasks: Lead user experience initiatives and drive digital innovation across multiple platforms.
- Company: Join a progressive insurance organisation focused on customer-first digital solutions.
- Benefits: Enjoy a competitive salary, excellent benefits, flexible working, and hybrid options.
- Why this job: Shape customer journeys and innovate in a supportive digital culture with a strong team.
- Qualifications: Significant UX experience, strong portfolio, proficiency in Figma, and knowledge of accessibility standards.
- Other info: This is a strategic role with opportunities for mentorship and collaboration across teams.
The predicted salary is between 43200 - 72000 £ per year.
Hybrid (ideally 2 days onsite per week)
Competitive salary + excellent benefits package + flexible working
Lead the Vision for Human-Centred Digital Innovation. Senior User Experience Specialist is sought to join a high-performing Experience team at the heart of a progressive and customer-first insurance organisation. You'll champion user-centred design and drive strategic UX initiatives that redefine how customers interact with digital products and services.
You will own and lead initiatives to identify, explore and validate opportunities for innovation and enhancement within their digital products and services. This will include driving projects from discovery through to development hand-off, ensuring that design solutions are both user-centric and aligned with business goals across the business on wide-ranging projects spanning multiple brands and business areas.
Key Responsibilities:- Lead discovery-to-delivery UX initiatives across complex digital platforms and business areas.
- Own and evolve design systems to support consistent, scalable design across brands.
- Facilitate workshops, ideation sessions, journey mapping, and stakeholder engagement activities.
- Translate insights from qualitative and quantitative research into validated, user-centric experiences.
- Collaborate cross-functionally with product, content, SEO, development, and brand teams.
- Mentor junior designers and contribute to the maturity of UX processes and standards.
- Ensure experiences are inclusive and accessible across devices, platforms, and user groups.
- Continuously test, optimise, and iterate based on user behaviour, data and feedback.
- Significant UX experience across responsive and multi-device platforms.
- A robust portfolio showing end-to-end UX methodology, future visioning and design strategy.
- Deep understanding of user-centred design, accessibility (WCAG), and usability standards.
- Highly proficient in Figma, prototyping, and conducting user research and usability testing.
- Strong communicator and influencer - able to champion UX with senior stakeholders.
- Experience applying design thinking, lean experimentation and journey mapping.
- Experience with customer experience optimisation, A/B testing and analytics tools.
- Self-motivated, proactive, and collaborative with a natural curiosity for digital innovation.
- Exposure to both B2C and B2B environments; agency experience is a bonus.
This is a rare opportunity to step into a strategic UX leadership role where your design thinking will shape customer journeys across a diverse and evolving product landscape. You'll enjoy the freedom to innovate, the support of a strong digital culture, and the tools to deliver at scale.
For a full consultation, please contact Arc IT. Salaries will be based on experience.
Senior User Experience (UX) Specialist employer: ARC IT Recruitment
Contact Detail:
ARC IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Experience (UX) Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in user experience design, especially in the insurance sector. Understanding how UX can enhance customer interactions in this specific field will give you an edge during discussions with our team.
✨Tip Number 2
Prepare to showcase your portfolio effectively. Highlight projects that demonstrate your end-to-end UX methodology and your ability to drive strategic initiatives. Be ready to discuss the impact of your designs on user behaviour and business goals.
✨Tip Number 3
Brush up on your collaboration skills. As a Senior UX Specialist, you'll be working closely with various teams. Think of examples where you've successfully facilitated workshops or engaged stakeholders to drive UX initiatives.
✨Tip Number 4
Showcase your knowledge of accessibility standards and user-centred design principles. Be prepared to discuss how you've implemented these in past projects, as this aligns with our commitment to inclusive and accessible digital experiences.
We think you need these skills to ace Senior User Experience (UX) Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant UX experience, particularly across responsive and multi-device platforms. Showcase your robust portfolio that demonstrates end-to-end UX methodology and design strategy.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of user-centred design and accessibility standards. Mention specific projects where you've led UX initiatives and how they align with the company's goals.
Showcase Relevant Skills: Clearly list your proficiency in tools like Figma and your experience with user research and usability testing. Highlight any experience you have with A/B testing and analytics tools, as these are crucial for the role.
Prepare for Interviews: Be ready to discuss your approach to facilitating workshops and ideation sessions. Prepare examples of how you've collaborated cross-functionally and mentored junior designers, as these skills will be key in the interview process.
How to prepare for a job interview at ARC IT Recruitment
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your end-to-end UX projects. Be prepared to discuss your design process, the challenges you faced, and how you applied user-centred design principles to achieve successful outcomes.
✨Demonstrate Your Understanding of Accessibility
Given the emphasis on inclusivity in the job description, be ready to discuss how you've implemented accessibility standards (like WCAG) in your previous work. Share specific examples of how you ensured that your designs are usable for all users.
✨Prepare for Collaborative Scenarios
Since the role involves cross-functional collaboration, think of examples where you've successfully worked with product, content, and development teams. Highlight your communication skills and how you influenced stakeholders to champion UX initiatives.
✨Discuss Your Approach to User Research
Be prepared to talk about your experience with user research and usability testing. Discuss the methodologies you've used, how you translated insights into design solutions, and any tools you prefer for conducting A/B testing and analytics.
