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- Tasks: Lead IT services and ensure top-notch support for users across EMEA.
- Company: A prestigious global financial services firm with a strong reputation.
- Benefits: Highly competitive salary, bonus package, and opportunities for career growth.
- Why this job: Make a real impact in a hands-on leadership role within a dynamic environment.
- Qualifications: Experience in IT operations, especially in financial services, and strong leadership skills.
- Other info: Opportunity to build relationships with senior stakeholders and drive continuous improvement.
The predicted salary is between 72000 - 108000 £ per year.
A highly regarded global financial services firm is seeking a senior IT leader to own and lead end-user technology services across EMEA, with exposure into APAC. This is a hands-on leadership role at the heart of the business. You'll be responsible for the day-to-day quality, reliability, and responsiveness of IT services supporting a demanding, Front Office user base. Acting as the senior escalation point, you'll work closely with global IT teams while building trusted relationships with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality - rather than purely strategic or architectural work.
Key responsibilities:
- Leading service desk, regional IT services and end-user support across multiple offices
- Acting as the senior point of escalation for high-impact incidents
- Partnering with global IT, security, and engineering teams to ensure consistent service delivery
- Managing vendors and third-party providers
- Building strong relationships with senior business stakeholders
- Driving continuous improvement through service metrics, reporting, and user experience
Key requirements:
- Proven experience leading IT operations or end-user services within financial services
- Strong judgment, calm decision-making, and credibility with senior stakeholders
- Experience operating in regulated, high-expectation environments
- Exposure to multi-region or international IT service delivery
- A practical, accountable leadership style - close to delivery, not detached from it
This is a visible, trusted role with real influence, offering scope, autonomy, and the opportunity to make a tangible impact on how technology supports the business day to day.
Head of IT Services in London employer: ARC IT Recruitment
Contact Detail:
ARC IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Head of IT Services role.
✨Tip Number 2
Prepare for those interviews by brushing up on your operational leadership skills. Be ready to share specific examples of how you've improved service quality and managed high-impact incidents in previous roles. We want to see that hands-on approach!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Head of IT Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Head of IT Services role. Highlight your leadership in IT operations and any experience in financial services to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading IT services and how your hands-on approach can benefit our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve service delivery metrics or enhance user satisfaction? We love numbers that tell a story about your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at ARC IT Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations and end-user services, especially within financial services. Be ready to discuss specific examples from your past experiences that demonstrate your leadership skills and how you've handled high-impact incidents.
✨Showcase Your Leadership Style
This role requires a practical, accountable leadership style. Prepare to share how you lead teams in fast-paced environments and how you ensure service quality. Think about times when you've built strong relationships with stakeholders and how that has positively impacted service delivery.
✨Understand the Business
Familiarise yourself with the company's business model and how IT services support their operations. Be prepared to discuss how you can drive continuous improvement through service metrics and user experience, showing that you understand the bigger picture.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in IT service delivery or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
