At a Glance
- Tasks: Own and manage CRM systems and applications in a prestigious banking environment.
- Company: Globally recognised investment firm with a high-profile division.
- Benefits: Hybrid working, competitive pay, and flexibility on contract type.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real impact in a high-visibility role at an iconic financial institution.
- Qualifications: Experience in application management and strong CRM platform knowledge required.
The predicted salary is between 60000 - 80000 £ per year.
Application Manager / IT Business Partner – CRM | Banking
London (Hybrid) | 6-month contract Inside IR35
CRM / Application Manager is sought by a prestigious, globally recognised investment to take ownership of their business application estate - spanning CRM systems, SaaS platforms, and on-premise solutions - and lead technology delivery across a high-profile division. This is a role for someone who knows their way around a complex application landscape, can manage vendors and budgets with confidence, and has the credibility to operate as a trusted IT partner to senior business stakeholders.
Key Responsibilities:
- Application Ownership: Own the full lifecycle of major business applications - CRM systems, SaaS and on-premise, from implementation and upgrades through to decommission. Manage vendor SLAs, contracts and application support structures. Manage a rolling portfolio of technology change, acting as both IT Project Manager and Business Analyst. Translate business requirements into solutions that align to architecture and security policy.
- Stakeholder Management: Be the senior IT partner to the business - owning the relationship, chairing portfolio reviews and acting as the escalation point for issues that can't be resolved through standard channels.
- People & Governance: Lead a team of IT Business Analysts. Own the divisional IT budget and ensure governance, CMDB accuracy and compliance are maintained across the portfolio.
Key Requirements:
- Proven application management and IT business partner experience or similar in banking.
- Strong CRM platform experience within a financial services or investment banking environment.
- Full application lifecycle management - vendor governance, SLAs, patching, upgrades.
- Project management and business analysis skills (Prince2, PMP or equivalent a plus).
- Confident managing senior stakeholders and complex vendor relationships.
- Familiarity with CMDB, IT governance and budget management.
Why This Role?
- Work at the heart of one of the world's most iconic financial institutions.
- High-visibility role with genuine application ownership and business impact.
- Flexibility on engagement — inside IR35 contract or FTC, whichever works for you.
- London-based, hybrid working (3 days on-site).
Interested? Apply below or send your CV directly. Interviews are moving quickly.
Application Manager - CRM, Banking in London employer: ARC IT Recruitment
Join a prestigious global investment firm as an Application Manager in London, where you will play a pivotal role in managing complex CRM systems and driving technology delivery within a high-profile division. Enjoy a dynamic work culture that values flexibility with hybrid working arrangements, alongside opportunities for professional growth and development in a high-visibility role that directly impacts the business. With a focus on collaboration and innovation, this is an excellent opportunity to thrive in a supportive environment while making meaningful contributions to one of the world's most iconic financial institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Application Manager - CRM, Banking in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and CRM sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its application landscape thoroughly. Be ready to discuss how your experience aligns with their needs, especially around managing vendors and budgets. Confidence is key!
✨Tip Number 3
Showcase your project management skills! Bring examples of how you've successfully managed technology changes and stakeholder relationships. Use specific metrics to highlight your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that interview!
We think you need these skills to ace Application Manager - CRM, Banking in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Manager. Highlight your experience with CRM systems and application lifecycle management, as well as any relevant project management skills. We want to see how your background aligns with what we're looking for!
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage senior stakeholders and complex vendor relationships. Share specific examples of how you've successfully navigated these dynamics in previous roles. This will help us see you as a trusted IT partner.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at ARC IT Recruitment
✨Know Your Applications Inside Out
Make sure you’re well-versed in the CRM systems and SaaS platforms relevant to the role. Brush up on the full application lifecycle management, including vendor governance and SLAs. This will show that you can confidently take ownership of the business application estate.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders in the past. Be ready to discuss how you’ve chaired portfolio reviews or resolved complex issues. This will demonstrate your credibility as a trusted IT partner.
✨Demonstrate Your Project Management Expertise
Familiarise yourself with project management methodologies like Prince2 or PMP. Be prepared to discuss specific projects where you acted as both IT Project Manager and Business Analyst, highlighting your ability to translate business requirements into effective solutions.
✨Understand Budget Management and Governance
Brush up on your knowledge of IT governance and budget management. Be ready to discuss how you’ve maintained compliance and accuracy in previous roles, as this is crucial for owning the divisional IT budget in this position.
