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- Tasks: Lead IT services and support for a global financial firm across EMEA and APAC.
- Company: Highly regarded global financial services firm with a focus on quality IT delivery.
- Benefits: Competitive salary, bonus package, and opportunities for professional growth.
- Why this job: Make a real impact in a hands-on leadership role within a fast-paced environment.
- Qualifications: Proven experience in IT operations within financial services and strong stakeholder management skills.
- Other info: Visible role with autonomy and the chance to drive continuous improvement.
The predicted salary is between 72000 - 108000 £ per year.
A highly regarded global financial services firm is seeking a senior IT leader to own and lead end-user technology services across EMEA, with exposure into APAC. This is a hands-on leadership role at the heart of the business. You’ll be responsible for the day-to-day quality, reliability, and responsiveness of IT services supporting a demanding, front-office user base. Acting as the senior escalation point, you’ll work closely with global IT teams while building trusted relationships with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work.
Key responsibilities:
- Leading service desk, regional IT services and end-user support across multiple offices
- Acting as the senior point of escalation for high-impact incidents
- Partnering with global IT, security, and engineering teams to ensure consistent service delivery
- Managing vendors and third-party providers
- Building strong relationships with senior business stakeholders
- Driving continuous improvement through service metrics, reporting, and user experience
Key requirements:
- Proven experience leading IT operations or end-user services within financial services
- Strong judgment, calm decision-making, and credibility with senior stakeholders
- Experience operating in regulated, high-expectation environments
- Exposure to multi-region or international IT service delivery
- A practical, accountable leadership style — close to delivery, not detached from it
This is a visible, trusted role with real influence, offering scope, autonomy, and the opportunity to make a tangible impact on how technology supports the business day to day.
Head of Information Technology Services employer: ARC IT Recruitment
Contact Detail:
ARC IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Information Technology Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT operations and think about how your experience aligns with their needs. We want you to shine when discussing your hands-on leadership style!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've handled high-impact incidents or improved service delivery in past roles. This will demonstrate your calm decision-making under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Information Technology Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and requirements from the job description. Highlight your experience in leading IT operations, especially in financial services, to show us you’re the right fit for this hands-on leadership role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about service quality and operational ownership. Share specific examples of how you've built strong relationships with stakeholders and improved IT services in your previous roles.
Showcase Your Leadership Style: We want to see your practical, accountable leadership style shine through. Mention instances where you’ve successfully managed teams or projects, particularly in fast-paced environments, to demonstrate your calm decision-making under pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a tangible impact in our organisation.
How to prepare for a job interview at ARC IT Recruitment
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest IT trends and technologies relevant to financial services. Brush up on your knowledge of end-user support, service desk operations, and incident management, as these will be key topics during your interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you’ve successfully managed teams in high-pressure environments. Be ready to share specific examples of how you've built relationships with senior stakeholders and driven service improvements.
✨Understand the Business Context
Research the company’s position in the financial services sector and understand their operational challenges. This will help you tailor your responses and demonstrate that you can align IT services with business needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making under pressure. Think of scenarios where you had to manage high-impact incidents or improve service delivery, and be ready to explain your thought process and outcomes.
