At a Glance
- Tasks: Manage and optimise HubSpot CRM, ensuring data quality and user support.
- Company: Dynamic organisation with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Other info: Exciting opportunity for career development in a supportive environment.
- Why this job: Take ownership of CRM processes and make a real impact in a growing team.
- Qualifications: 2+ years HubSpot CRM experience and strong analytical skills.
The predicted salary is between 35000 - 37000 £ per year.
£35,000 - £37,000, Hybrid (Brighton), 6-Month Fixed Term Contract
About the role
This is a new, hands-on role owning the administration, configuration and data quality of the organisation's HubSpot CRM. Working under general direction rather than to a fixed specification, you'll make judgement calls on how CRM information is structured and presented, and know when to flag that a rule doesn't yet exist. It's offered initially as a 6-month fixed term contract, with a strong likelihood of converting to a permanent position.
What you'll be doing
- Owning HubSpot CRM administration, configuration and data quality
- Acting as the routine point of contact for CRM issues - diagnosing, resolving and escalating where needed
- Building and implementing changes under change control (workflows, forms, landing pages, integrations)
- Producing CRM reports and dashboards that answer the real question behind the request
- Applying access controls in line with data and security policy
- Designing and delivering CRM training people can actually use
What we're looking for
- 2+ years administering HubSpot CRM
- Experience owning a CRM portal, not just working within one
- Experience setting or holding data standards, and building reports from a business question rather than a spec
- HubSpot certifications (Marketing, Sales, Service Hub) held or in progress
- Strong Excel/Google Sheets skills; comfortable working with users across multiple functions
Please note this is a hybrid role, so you'll need to be within commuting distance of Brighton.
CRM Administrator (Hubspot) in Brighton employer: ARC IT Recruitment
Join a leading trading and investment firm in the heart of London's West End, where innovation meets excellence. As a Senior Software Engineer, you'll thrive in a collaborative work culture that prioritises technical mastery and personal growth, with the opportunity to lead a dedicated team while remaining hands-on in your craft. Enjoy a flexible 4-day work week, competitive benefits, and a commitment to best practices that empower you to make impactful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator (Hubspot) in Brighton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ARC IT Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ARC IT Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CRM Administrator (Hubspot) in Brighton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ARC IT Recruitment.
How to prepare for a job interview at ARC IT Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ARC IT Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ARC IT Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
