At a Glance
- Tasks: Lead and manage CRM applications, ensuring smooth technology delivery and stakeholder engagement.
- Company: Prestigious global investment firm with a strong reputation in the banking sector.
- Benefits: Flexible hybrid working, competitive pay, and the chance to make a real impact.
- Other info: Fast-paced role with opportunities for professional growth and development.
- Why this job: Join a high-profile team and own major business applications in a dynamic environment.
- Qualifications: Experience in application management and strong CRM platform knowledge required.
The predicted salary is between 60000 - 80000 £ per year.
Application Manager / IT Business Partner – CRM | Banking London (Hybrid) | 6-month contract Inside IR35
CRM / Application Manager is sought by a prestigious, globally recognised investment to take ownership of their business application estate - spanning CRM systems, SaaS platforms, and on-premise solutions - and lead technology delivery across a high-profile division. This is a role for someone who knows their way around a complex application landscape, can manage vendors and budgets with confidence, and has the credibility to operate as a trusted IT partner to senior business stakeholders.
Key Responsibilities:
- Application Ownership
- Own the full lifecycle of major business applications - CRM systems, SaaS and on-premise, from implementation and upgrades through to decommission.
- Manage vendor SLAs, contracts and application support structures.
- Manage a rolling portfolio of technology change, acting as both IT Project Manager and Business Analyst.
- Translate business requirements into solutions that align to architecture and security policy.
- Stakeholder Management
- Be the senior IT partner to the business - owning the relationship, chairing portfolio reviews and acting as the escalation point for issues that can't be resolved through standard channels.
- People & Governance
- Lead a team of IT Business Analysts.
- Own the divisional IT budget and ensure governance, CMDB accuracy and compliance are maintained across the portfolio.
Key Requirements:
- Proven application management and IT business partner experience or similar in banking.
- Strong CRM platform experience within a financial services or investment banking environment.
- Full application lifecycle management - vendor governance, SLAs, patching, upgrades.
- Project management and business analysis skills (Prince2, PMP or equivalent a plus).
- Confident managing senior stakeholders and complex vendor relationships.
- Familiarity with CMDB, IT governance and budget management.
Why This Role?
- Work at the heart of one of the world's most iconic financial institutions.
- High-visibility role with genuine application ownership and business impact.
- Flexibility on engagement — inside IR35 contract or FTC, whichever works for you.
- London-based, hybrid working (3 days on-site).
Interested? Apply below or send your CV directly. Interviews are moving quickly.
Application Manager - CRM, Banking employer: ARC IT Recruitment
Join a prestigious global investment firm that offers an exceptional work environment, where you will take ownership of critical business applications and lead technology delivery in a high-profile division. With a strong focus on employee growth, this role provides opportunities to manage complex vendor relationships and engage with senior stakeholders, all while enjoying the flexibility of hybrid working in the vibrant city of London. Experience a culture that values innovation and collaboration, making it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Manager - CRM, Banking
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and CRM sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its application landscape thoroughly. Be ready to discuss how your experience aligns with their needs, especially around managing vendors and budgets. Confidence is key!
✨Tip Number 3
Showcase your project management skills! Whether it’s through examples from past roles or relevant certifications, make sure you highlight your ability to manage complex projects and stakeholder relationships. This will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Manager - CRM, Banking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Manager. Highlight your experience with CRM systems and application management, and don’t forget to mention any relevant project management skills. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed applications and worked with stakeholders in the past. We love a good story that showcases your skills!
Showcase Your Stakeholder Management Skills:Since this role involves managing senior stakeholders, make sure to highlight your experience in this area. Talk about how you've built relationships and resolved issues in previous roles. We’re looking for someone who can be a trusted partner!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ARC IT Recruitment
✨Know Your Applications Inside Out
Make sure you’re well-versed in the CRM systems and SaaS platforms relevant to the role. Brush up on the full application lifecycle management, including vendor governance and SLAs, so you can confidently discuss your experience and how it aligns with their needs.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed senior stakeholders and complex vendor relationships in the past. Be ready to explain how you’ve acted as a trusted IT partner and resolved issues that couldn’t be handled through standard channels.
✨Demonstrate Project Management Prowess
Familiarise yourself with project management methodologies like Prince2 or PMP. Be prepared to discuss specific projects where you’ve led technology delivery, highlighting your ability to translate business requirements into effective solutions.
✨Understand the Financial Services Landscape
Since this role is within banking, brush up on industry trends and challenges. Showing that you understand the financial services environment will help you connect with the interviewers and demonstrate your credibility as an IT business partner.
