Service & Technical Support Engineer - Smart Home / AV
Guildford | Office-based with some site visits | Mon-Fri, 9-5 | Salary DOE
A market-leading high-end Smart Home installer is looking for a Service & Technical Support Engineer to join its Aftercare team. You'll be the first technical point of contact for clients and will solve as much as possible remotely.
The role
- Run the Zendesk helpdesk and triage new issues within two hours
- Diagnose and fix AV, networking, lighting control and smart home faults remotely
- Own tickets through to resolution and keep clients updated throughout
- Attend some maintenance visits, takeovers and occasional callouts
You'll need
- Experience supporting high-end residential AV and smart home systems
- Advanced networking skills (VLANs, DHCP, DNS, managed switches, Wi-Fi, PoE)
- Control4, Crestron (Home and Custom) and Lutron experience
- Strong organisation and clear communication with clients
- A full UK driving licence
Benefits:
- 32 days' holiday (including your birthday)
- paid overtime
- laptop and phone
- ongoing training
- social events
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Service & Technical Support Engineer – Smart Home / AV in Guildford employer: Arc IT Recruitment Limited
Join a dynamic Brighton-based software company that values innovation and collaboration, offering iOS developers the chance to work on exciting mobile applications for a global audience. With a supportive team culture, opportunities for professional growth, and flexible working arrangements including remote Wednesdays and early finishes on Fridays, this role provides a fulfilling environment for those looking to make a meaningful impact in their work.
Contact Details:
Arc IT Recruitment Limited Recruitment Team
