At a Glance
- Tasks: Resolve customer issues and provide top-notch support in a dynamic tech environment.
- Company: Established tech services provider based in Brighton with a supportive culture.
- Benefits: Competitive salary, hybrid working, private healthcare, and growing holiday allowance.
- Other info: Structured onboarding and mentoring to help you thrive in your career.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in first line support and strong customer service skills.
The predicted salary is between 36900 - 45100 £ per year.
Do you have the following skills, experience and drive to succeed in this role? Find out below.
Brighton (hybrid) | £28,000–£32,000 + benefits | Permanent, full-time
Are you an experienced first line support engineer looking for your next step? Our client is an established technology services provider in Brighton, and they’re looking for a customer-focused engineer to join their support team. You’ll resolve issues yourself rather than just logging them.
The role:
- Handling customer calls and support tickets, and troubleshooting issues through to resolution
- Supporting customers across telephony, network and connectivity services
- Working to agreed service levels for responses and resolution
- Visiting customer sites from time to time
You’ll be well supported, with structured onboarding and mentoring from an experienced team.
What we’re looking for:
- Service desk experience, ideally a couple of years in first line support
- A good grasp of ticketing systems, triage and service desk processes
- Strong customer service skills and a calm, reassuring manner
- Keenness to learn, take ownership and be part of a team
- Experience in telecoms, a managed service provider or a similar environment would be a plus. Networking knowledge or on-site/installation experience would also be beneficial.
What’s on offer:
- £28,000–£32,000, depending on experience
- Hybrid working after an initial office-based onboarding period
- Flexible shift patterns within standard business hours
- Private healthcare, a holiday allowance that grows with service, a pension and other benefits
Support Engineer employer: Arc IT Recruitment Careers
As a forward-thinking technology-led organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and mentorship opportunities, ensuring that our team members thrive both personally and professionally. With a hybrid working model, we offer the flexibility to balance work and life while being part of a high-performing engineering team dedicated to driving impactful technology solutions.
Contact Details:
Arc IT Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arc IT Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arc IT Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arc IT Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Arc IT Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arc IT Recruitment Careers!
How to prepare for a job interview at Arc IT Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
