Freshservice Administrator
£550/day, Outside IR35, 6 Month Contract, London (Hybrid)
Well-established, fast-growing real estate client is looking for a Freshservice Administrator to take their Enterprise Service Management platform to the next level.
The platform supports Technology, Facilities, Finance, HR and Operations, so you'll be shaping how the whole business gets things done.
What you'll be doing:
- Configuring forms, workflows, service catalogues and permissions
- Building automations that cut out manual effort
- Supporting integrations with Salesforce, Microsoft Teams and Azure AD
- Creating dashboards and service management reporting
- Driving self-service, knowledge management and Freddy AI
- Working with stakeholders to deliver a roadmap of improvements
What you'll need:
- Proven hands-on Freshservice administration experience
- Strong workflow automation and integration skills
- Good ITIL and service management knowledge
- Experience rolling out ITSM beyond IT (HR, Facilities, Finance)
- Confidence working with technical and non-technical stakeholders
Central London, hybrid (4 days onsite)
£550 per day, Outside IR35
6 months,
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Freshservice Administrator in London employer: Arc IT Recruitment Careers
As a forward-thinking technology-led organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and mentorship opportunities, ensuring that our team members thrive both personally and professionally. With a hybrid working model, we offer the flexibility to balance work and life while being part of a high-performing engineering team dedicated to driving impactful technology solutions.
Contact Details:
Arc IT Recruitment Careers Recruitment Team
