Business Application Support Analyst | Private Equity London, City £40 – 48k Leading and ever-growing private equity business is seeking a new Business Application Support Analyst role based in London. The role You'll sit in the IT Business Applications team and work hand in hand with the Applications Business Manager for private equity. Day to day, you'll own the running of a set of well-known vendor platforms, which means keeping them working, fixing what breaks and being the person the business comes to when something isn't right. It's a good mix of hands-on support, ITIL process and working closely with the business. There's also a real roadmap ahead, including AI tools and a new data platform, so you won't just be keeping the lights on. What you'll be doing Handling 1st and 2nd line support and getting incidents fixed quickly Working through issues with vendors, the development team and the outsourced infrastructure provider Running incident, problem, change and release management in line with ITIL Managing tickets and workflows in ServiceNow Being the go-to person for application questions and escalations Tracking SLAs, getting to the root cause of repeat issues and putting proper fixes in place Reporting on application performance, incident trends and release schedules Keeping documentation and the knowledge base current What you'll need At least 2 – 3 years in IT application support, 2nd line support or release management A good grasp of ITIL (Foundation certification is a bonus) Experience with ServiceNow or a similar ITSM tool A solid understanding of change management and the application lifecycle Strong troubleshooting skills and the ability to explain things clearly to non-technical people Comfort juggling several priorities at once Nice to have Financial services experience, ideally private equity, asset management or fund admin Hands-on time with any of the applications above Some knowledge of CRM systems or cloud (Azure or AWS) What's on offer <...
Business Application Support Analyst employer: Arc IT Recruitment Careers
As a forward-thinking technology-led organisation based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through tailored development programmes and mentorship opportunities, ensuring that our team members thrive both personally and professionally. With a hybrid working model, we offer the flexibility to balance work and life while being part of a high-performing engineering team dedicated to driving impactful technology solutions.
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Arc IT Recruitment Careers Recruitment Team
