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- Tasks: Join our front of house team at Premier League football clubs, ensuring fans have an unforgettable matchday experience.
- Company: Arc Hospitality provides top-quality staffing solutions for major sporting and leisure events across the UK.
- Benefits: Enjoy flexible shifts, work with friends, and receive on-site support from our experienced team.
- Why this job: Be part of the excitement in a dynamic environment while enhancing your customer service skills.
- Qualifications: Previous hospitality experience is essential; must be 18+ and eligible to work in the UK.
- Other info: Quick online application process with opportunities for training and nationwide roles available.
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Hospitality Managers – Sunderland AFC, Sunderland
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Client:
Arc Hospitality
Location:
Sunderland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8b9ae839451c
Job Views:
11
Posted:
31.07.2025
Expiry Date:
14.09.2025
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Job Description:
Join Our Team as Front of House Team at Premier League Football Clubs!
Location: Sunderland and surrounding areas
Pay:
From £14.75 to £18.49 for senior positions. You would also have access to lower level roles that come with a lower pay rate.
Job Type: Flexible, Matchday/Event-Based
Roles:
Room Manager – Responsible for front of house team and running of service in a Michelin Star restaurant.
Bar Manager – Responsible for Bar service and team.
Pass/BOH Manager – Responsible for running the pass as the main line of communication between the kitchen and service team
Are you passionate about football and love providing top-notch customer service? We are looking for enthusiastic and dedicated front of house staff to join our team at Premier League football clubs in and around North East and Yorkshire. We also work with multiple racecourses, stadia, festivals, hotels and much more in the Yorkshire Area and across the UK!
As part of our team, you\’ll be the face of the club, ensuring fans have an unforgettable matchday experience. If you thrive in a dynamic environment, have excellent communication skills, and enjoy being part of the excitement, we want to hear from you!
Why Work with Arc?
- Be part of the action at one of the UK’s biggest Premier League clubs with access to other shifts across the North East.
- Choose your shifts with full flexibility using our easy-to-use app
- Work with friends – sign up together and share experiences
- On-site support from our experienced Operations Team
- Nationwide opportunities available all year round
What We’re Looking For:
- Previous experience in formal Hospitality settings and in similar roles essential.
- Friendly, reliable, and a team player
- Must be 18+ with the right to work in the UK
- A positive attitude, strong leadership and great customer service skills
What You’ll Be Doing:
- Working as part of an all-Arc Waiting Team in a formal Michelin Star restaurant
- Leading our team before, during and after service.
- Creating an all-round excellent match day experience for our guests.
Apply Now: https://jobs.wearearc.co.uk/
Here’s what to expect:
- Application – Quick online form to get started in minutes.
- Assessment – Flexible Video Assessment* you can complete anytime, anywhere.
- Profile & Right to Work – Tell us more about yourself and upload your documents with ease.
- References – Share contact details of past employers so we can verify your experience.
- Training – Boost your skills with free, UK-recognised online training.
- Final Review – We’ll take a final look to ensure everything aligns with our role requirements.
- Sign & Get Started – Review and sign your terms, then get started using our scheduling app -Ubeya!
Arc Hospitality Recruitment Ltd are an employment agency known for supplying the country\’s top sporting, leisure and heritage sites with premium quality seasonal and temporary staffing solutions. In addition to the above roles, further employment opportunities may be available throughout the UK. Please note we pursue a merit-based recruitment strategy. Due to the high volume of applications we receive only those shortlisted for roles will be contacted.
Apply now to secure your spot!
Arc Hospitality Recruitment Ltd are a proud Equal Opportunities employer, and do not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics.
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Hospitality Managers - Sunderland AFC employer: Arc Hospitality
Contact Detail:
Arc Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Managers - Sunderland AFC
✨Tip Number 1
Familiarise yourself with Sunderland AFC and their matchday atmosphere. Understanding the club's culture and values will help you connect better with the team and demonstrate your passion during any interviews or assessments.
✨Tip Number 2
Network with current or former employees of Arc Hospitality or Sunderland AFC. Engaging with them can provide valuable insights into the role and the company, and they might even offer tips on how to stand out in your application.
✨Tip Number 3
Prepare for the flexible video assessment by practising common hospitality scenarios. Think about how you would handle customer service challenges or lead a team during busy matchdays, as these are likely to be key focus areas.
✨Tip Number 4
Showcase your leadership skills and teamwork experience in conversations with recruiters. Highlight specific examples where you've successfully managed a team or contributed to a positive customer experience in a fast-paced environment.
We think you need these skills to ace Hospitality Managers - Sunderland AFC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements for the Hospitality Manager positions. Tailor your application to highlight relevant experience in formal hospitality settings.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality roles. Emphasise your leadership skills, customer service experience, and any relevant qualifications that align with the job.
Write a Compelling Cover Letter: In your cover letter, express your passion for football and customer service. Mention why you want to work with Arc Hospitality and how your skills can contribute to creating an excellent matchday experience.
Prepare for the Video Assessment: Since there is a flexible video assessment, practice common interview questions related to hospitality and customer service. Ensure you present yourself professionally and convey your enthusiasm for the role.
How to prepare for a job interview at Arc Hospitality
✨Show Your Passion for Football
Make sure to express your enthusiasm for football during the interview. Share any personal experiences or connections you have with the sport, as this will demonstrate your genuine interest in working at a Premier League club.
✨Highlight Your Hospitality Experience
Be prepared to discuss your previous roles in hospitality settings. Focus on specific examples where you provided excellent customer service or led a team, as this aligns with what Arc Hospitality is looking for.
✨Demonstrate Teamwork Skills
Since the role requires being part of a team, share examples of how you've successfully worked with others in past positions. Emphasise your ability to collaborate and support your colleagues, especially in high-pressure environments.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role or the company. This shows your interest in the position and helps you determine if it's the right fit for you.
