At a Glance
- Tasks: Assist tenants and landlords with property viewings, enquiries, and tenancy agreements.
- Company: Join Arc Homes, a friendly residential property agency in Atherton.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on learning and collaboration.
- Why this job: Make a real difference in the community while building valuable relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 35000 £ per year.
Company Description
Arc Homes (Arc MRB) is a residential property agency focused on providing straightforward, reliable lettings and sales services to clients in and around Atherton. The company is committed to offering clear communication, honest advice, and a professional, customer-focused experience. Arc Homes works closely with landlords and tenants to ensure smooth tenancy arrangements and well-managed properties. Team members are encouraged to contribute ideas, take ownership of their work, and help build long-term relationships within the local community. The environment is collaborative, with an emphasis on learning, growth, and delivering high standards of service.
Role Description
The Lettings Consultant role is a full-time, on-site position based in Atherton. Day-to-day responsibilities include:
- Handling enquiries from prospective tenants
- Arranging and conducting property viewings
- Providing clear information on available properties and tenancy terms
- Advising landlords on rental values, marketing strategies, and tenancy requirements
- Preparing listings, updating property details, and ensuring accurate documentation
- Managing application processes, reference checks, and tenancy agreements
- Coordinating move-ins and renewals
- Maintaining regular contact with landlords and tenants
- Resolving routine queries
- Supporting the wider team to ensure smooth office operations and a positive customer experience
This is an excellent opportunity for somebody looking for a challenge as we look to grow the department.
Qualifications
- Strong customer service and relationship-building skills, with the ability to communicate clearly and professionally in person, by phone, and in writing
- Organizational and time-management abilities, including handling multiple properties and enquiries, prioritizing tasks, and meeting deadlines
- Sales and negotiation skills, with confidence in presenting properties, discussing terms, and supporting successful tenancy agreements
- Attention to detail in preparing documentation, maintaining accurate records, and following lettings procedures and compliance requirements
- Comfort with basic IT tools and property management or CRM systems, including updating listings and managing contact information
- Ability to work independently and as part of a team, showing initiative and a proactive approach to problem-solving
- Previous experience in lettings, estate agency, property management, or a customer-facing role is essential
- Knowledge of local property market trends and lettings regulations in the UK, or a willingness to learn quickly
- A valid driving licence and access to a vehicle for attending viewings and appointments in the local area is advantageous
Lettings Consultant employer: Arc Homes (Arc MRB)
Arc Homes is an exceptional employer that prioritises a collaborative and supportive work culture in the heart of Atherton. With a strong focus on employee growth, team members are encouraged to share ideas and take ownership of their roles, ensuring a rewarding experience while delivering high standards of service to clients. The company offers a dynamic environment where you can develop your skills in lettings and property management, making it an ideal place for those seeking meaningful employment in the local community.
