At a Glance
- Tasks: Manage a busy repairs desk, scheduling and coordinating maintenance efficiently.
- Company: Established contractor specialising in social housing repairs and maintenance.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in the community.
- Qualifications: Experience in social housing or repairs coordination and strong communication skills.
The predicted salary is between 28250 - 28250 £ per year.
Job Type: Permanent Full time 8am‑5pm Monday to Friday with 30 minute break – Office based
Location: Wisbech
Rate of pay: £28,250 per annum
We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Coordinator to join their growing team. This is a busy and fast‑paced role, ideal for someone who thrives in a high‑volume environment and has previous experience within social housing, maintenance or repairs coordination.
The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.
Key Responsibilities- Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
- Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
- Scheduling and coordinating responsive repairs work
- Prioritising urgent and emergency repairs appropriately
- Updating internal systems with accurate job notes and progress updates
- Liaising with supervisors and engineers to ensure smooth delivery of works
- Monitoring outstanding jobs and chasing updates where required
- Delivering excellent customer service at all times within a busy social housing environment
- Previous experience within social housing, repairs, maintenance or contractor environments
- Experience working on a busy desk handling both inbound and outbound calls
- Strong organisational skills with the ability to multitask effectively
- Excellent communication and customer service skills
- Ability to work well under pressure in a fast‑paced environment
- Good IT and administration skills
- Proactive and professional approach
Social Housing Repairs Scheduler & Coordinator in Wisbech employer: ARC Group
Join a dynamic team in Wisbech where your role as a Social Housing Repairs Scheduler & Coordinator will be pivotal in ensuring timely and efficient repairs for our community. We pride ourselves on fostering a supportive work culture that values employee growth, offering training and development opportunities to enhance your skills in a fast-paced environment. With competitive pay and a commitment to excellent customer service, this is an ideal place for those seeking meaningful and rewarding employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Social Housing Repairs Scheduler & Coordinator in Wisbech
✨Tip Number 1
Get to know the company! Research their values and recent projects in social housing. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend. Focus on being clear, concise, and friendly – it’ll make a great impression during your interviews.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in a busy environment. This will highlight your organisational skills and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Social Housing Repairs Scheduler & Coordinator in Wisbech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing and repairs coordination. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this busy role. We love seeing enthusiasm and a proactive attitude, so let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of calls and coordination, make sure to highlight your communication skills in your application. We want to know how you handle conversations with tenants and contractors alike!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ARC Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and repairs coordination. Familiarise yourself with common issues tenants face and how to resolve them. This will show that you're not just interested in the role, but that you understand the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to handling high volumes of calls and multitasking. Think about specific examples from your past experience where you've successfully managed a busy desk or provided excellent customer service. This will help you articulate your skills clearly.
✨Show Off Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a scheduling system or method you’ve used in the past to keep things running smoothly. This will demonstrate your proactive approach.
✨Customer Service is Key
Prepare to talk about your approach to delivering excellent customer service, especially in a fast-paced environment. Share stories that highlight your communication skills and ability to handle pressure, as these are crucial for the role.
