At a Glance
- Tasks: Lead a dynamic team and ensure exceptional customer service in logistics.
- Company: Join a respected logistics business in Felixstowe with a strong reputation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced and collaborative setting.
- Why this job: Make a real impact by enhancing customer experiences and driving service excellence.
- Qualifications: Experience in customer service and logistics, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Lead a Team. Build Relationships. Drive Service Excellence.
Are you an experienced Customer Service professional with a background in container haulage or logistics? Do you enjoy leading teams, solving problems and building strong relationships with customers? We are recruiting for a Customer Service Manager to join a well-established and highly respected logistics business based in Felixstowe. This is a fantastic opportunity to take ownership of a busy customer service function, ensuring customers receive an exceptional experience while supporting the smooth operation of a fast-paced transport environment.
Working closely with transport planners, operational teams and key customers, you will play a pivotal role in maintaining service standards, developing your team and identifying opportunities for continuous improvement.
The Role
As Customer Service Manager, you will be responsible for overseeing the day-to-day performance of the customer service department, ensuring customer expectations are consistently exceeded while supporting wider business objectives. Your responsibilities will include:
- Leading the Customer Service Team
- Managing, motivating and developing a team of customer service professionals.
- Allocating workloads and ensuring service levels are consistently achieved.
- Conducting performance reviews, coaching sessions and ongoing development plans.
- Supporting HR processes including absence management.
Logistics Customer Service Manager in Suffolk employer: ARC Group
Join a well-established logistics business in Felixstowe that prioritises service excellence and employee development. With a strong focus on teamwork and relationship-building, this company offers a dynamic work culture where your leadership skills can thrive. Enjoy opportunities for professional growth while contributing to a fast-paced environment that values innovation and continuous improvement.
