At a Glance
- Tasks: Manage a busy repairs desk and coordinate maintenance schedules.
- Company: Established contractor specialising in social housing repairs.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in the community.
- Qualifications: Experience in social housing or repairs coordination is essential.
The predicted salary is between 28250 - 28250 € per year.
Job Type: Permanent Full time 8am-5pm Monday to Friday with 30 minute break - Office based
Location: Wisbech
Rate of pay: £28,250 per annum
We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Coordinator to join their growing team. This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination.
The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.
Key Responsibilities:- Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
- Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
- Scheduling and coordinating responsive repairs work
- Prioritising urgent and emergency repairs appropriately
- Updating internal systems with accurate job notes and progress updates
- Liaising with supervisors and engineers to ensure smooth delivery of works
- Monitoring outstanding jobs and chasing updates where required
- Delivering excellent customer service
Repairs Scheduler employer: ARC Group
Join a dynamic team in Wisbech where your role as a Repairs Scheduler will be pivotal in ensuring efficient social housing repairs and maintenance. Our company fosters a supportive work culture that values employee growth, offering training and development opportunities to enhance your skills. With a focus on teamwork and excellent customer service, we provide a rewarding environment for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Scheduler
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent projects. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, we should be ready to demonstrate our communication abilities. Try role-playing with a friend to get comfortable handling different scenarios.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re engaged and keen to learn more about the role and the team dynamics. Think about what’s important for us in a workplace!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. It’s a great chance for us to reiterate our enthusiasm for the position.
We think you need these skills to ace Repairs Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing and repairs coordination. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Scheduler position. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves handling a high volume of calls and updates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at ARC Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and repairs coordination. Familiarise yourself with common issues tenants face and how to resolve them. This will show that you're not just interested in the role, but that you understand the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to scheduling and customer service. Think about scenarios where you've successfully managed a busy workload or resolved a tenant's issue. This will help you articulate your experience clearly during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of phone calls, be prepared to demonstrate your communication skills. You might even want to practice a mock call with a friend, focusing on clarity and professionalism. This will help you feel more confident when handling real calls.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
