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- Tasks: Manage service bookings, coordinate engineers, and support customers daily.
- Company: A dynamic service and maintenance company with a supportive team.
- Benefits: Part-time hours, competitive pay, and valuable experience in a fast-paced environment.
- Why this job: Join a vital role that keeps operations running smoothly and helps people daily.
- Qualifications: Strong organisational skills and confidence in communication are key.
- Other info: Flexible part-time schedule perfect for students looking to gain experience.
The predicted salary is between 13 - 16 £ per hour.
A service and maintenance company is seeking a Service Controller to join the team on a part-time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.
Key Responsibilities (include but are not limited to):
- Booking and scheduling routine services
- Taking and logging customer breakdown calls
- Coordinating daily engineer allocations and directing engineers to job locations
- Completing general administrative tasks to support the service office
- Preparing and issuing daily reports
- Maintaining accurate records and ensuring all documentation is up to date
Working Hours & Pay:
Tuesdays and Thursdays
8:30am to 5:00pm (1-hour unpaid break)
£13 per hour
The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.
Interested applicants are invited to submit their CV and any relevant experience to the hiring team.
Service Controller in Rackheath employer: ARC Group
Contact Detail:
ARC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Rackheath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service control. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed schedules or handled customer calls in the past. This will demonstrate that you're the perfect fit for the fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Controller in Rackheath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Controller role. We want to see how your background aligns with booking, scheduling, and administrative tasks.
Show Off Your Organisational Skills: Since the role requires strong organisational abilities, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing real-life scenarios!
Be Confident on the Phone: As you'll be taking customer calls, mention any relevant experience you have in customer service or phone communication. We appreciate candidates who can demonstrate their confidence in this area.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at ARC Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with booking and scheduling services, handling customer calls, and coordinating engineer allocations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since the role requires strong administrative skills, be prepared to discuss how you manage your time and prioritise tasks. Bring examples from your past experiences where you successfully juggled multiple responsibilities. This will highlight your ability to thrive in a fast-paced environment.
✨Practice Your Phone Etiquette
As you'll be taking customer calls, it's crucial to sound confident and professional over the phone. Practice common scenarios you might encounter, such as logging breakdown calls or directing engineers. This will help you feel more at ease during the interview and showcase your communication skills.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the company culture, team dynamics, or specific challenges the service department faces. This shows that you're engaged and eager to contribute positively to the team.
