At a Glance
- Tasks: Coordinate schedules, manage service requests, and support the service team.
- Company: Join a leading recruitment agency with a friendly team in Norwich.
- Benefits: Weekly pay, paid annual leave, pension contributions, and free online training.
- Other info: Work in a dynamic environment with a focus on career growth.
- Why this job: Great opportunity for part-time work with potential for a permanent role.
- Qualifications: Strong organisational skills and experience in administration or service roles.
The predicted salary is between 14.5 - 14.5 £ per hour.
Job Type: Temporary with opportunity into permanent.
Location: Norwich
Rate of pay: £14.50 per hour
Are you a Service Controller looking for work? We're currently recruiting for a Service Controller to join our client's busy and friendly team based in Norwich. This is an excellent opportunity for someone with strong organisational and communication skills who is looking for a part-time role with the potential to secure a permanent position.
Hours: Monday, Wednesday & Friday, 8:30am – 5:00pm
Start Date: ASAP
The Role:
- Coordinating engineers' schedules and appointments
- Managing incoming service requests and allocating work
- Liaising with customers to provide updates and resolve queries
- Raising and processing job sheets and service documentation
- Maintaining accurate records and updating internal systems
- Providing general administrative support to the service team
The Ideal Candidate:
- Previous experience in a service controller, scheduler, coordinator or administration role
- Excellent communication and customer service skills
- Strong organisational skills with the ability to prioritise workloads
- Confident using Microsoft Office and computer systems
- Able to work independently and as part of a team
This position is offered on a temporary basis initially, with the opportunity to become a permanent member of the team for the right candidate.
BENEFITS OF WORKING FOR ARC:
- Working with one of the leading Recruitment agencies with 18 years within the marketplace, recruiting for many of the region’s leading companies.
- In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
- Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
- Weekly pay – with a 1 hour pay resolution guarantee.
- Pension contribution (after 3 months continuous service).
- On-going assignments
- Free access to our Health Assured scheme for you and your family.
- Access to Free online training.
Please contact our Recruitment specialists if you are available for this position.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Service Controller in Norwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ARC Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ARC Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator / Service Controller in Norwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ARC Group.
How to prepare for a job interview at ARC Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ARC Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ARC Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
