Repairs Scheduler in Norfolk

Job Title: Repairs Scheduler  Job Type: Permanent Full time 9am-5pm Monday to Friday with 30 minute break - Office based  Location: King's Lynn Rate of pay: Up to £28,000 per annum DOE We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Scheduler/Planner to join their growing team. This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination. The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales. Key Responsibilities: Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates Scheduling and coordinating responsive repairs work Prioritising urgent and emergency repairs appropriately Updating internal systems with accurate job notes and progress updates Monitoring outstanding jobs and chasing updates where required Delivering excellent customer service at all times within a busy social housing environment Candidate Requirements: Proven experience in a repairs planning & scheduling role Strong understanding of reactive maintenance environments Ability to work effectively in a fast-paced, high-pressure setting Excellent organisational and multitasking skills Strong communication and problem-solving abilities Experience working to KPIs and deadlines Please contact our maintenance recruitment specialists Maryrisa or Holli – (phone number removed) ARC GROUP A focus on recruitment, a passion for people