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- Tasks: Manage service bookings, coordinate engineers, and support customers daily.
- Company: A dynamic service and maintenance company with a focus on teamwork.
- Benefits: Part-time hours, competitive pay, and a supportive work environment.
- Why this job: Join a fast-paced team and develop your organisational skills while making a difference.
- Qualifications: Strong phone communication and administrative skills are a must.
- Other info: Flexible part-time role with opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
A service and maintenance company is seeking a Service Controller to join the team on a part-time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.
Key Responsibilities
- Booking and scheduling routine services
- Taking and logging customer breakdown calls
- Coordinating daily engineer allocations and directing engineers to job locations
- Completing general administrative tasks to support the service office
- Preparing and issuing daily reports
- Maintaining accurate records and ensuring all documentation is up to date
Working Hours & Pay
Tuesdays and Thursdays
8:30am to 5:00pm (1-hour unpaid break)
£13 per hour
The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.
Interested applicants are invited to submit their CV and any relevant experience to the hiring team.
Service Controller in Foulsham employer: ARC Group
Contact Detail:
ARC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Foulsham
✨Tip Number 1
Get to know the company! Research their services and values so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls and coordinating with engineers, being clear and confident on the phone is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed schedules or handled multiple tasks before. This will help you stand out as the perfect fit for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're tech-savvy and ready to jump into the role.
We think you need these skills to ace Service Controller in Foulsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in a fast-paced environment. We want to see how you can bring your unique flair to the Service Controller role!
Show Off Your Communication Skills: Since you'll be taking customer calls and coordinating with engineers, let us know about your confident phone manner. A brief example of a time you handled a tricky situation can really make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss any important updates from our hiring team!
How to prepare for a job interview at ARC Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with booking and scheduling services, handling customer calls, and coordinating engineer allocations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since the job requires strong administrative skills, be prepared to discuss how you manage your time and prioritise tasks. Think of specific examples from your past experiences where you successfully juggled multiple responsibilities. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Phone Etiquette
As you'll be taking customer calls, it's crucial to sound confident and professional on the phone. Practice common customer service scenarios with a friend or family member. This will help you feel more at ease during the interview and showcase your communication skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like for a Service Controller. This not only shows your interest but also helps you determine if the company is the right fit for you.