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- Tasks: Manage resident communications and ensure smooth project updates.
- Company: Join a dynamic team focused on enhancing community living.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in social housing and knowledge of health & safety required.
- Other info: Engaging role with plenty of interaction and community involvement.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
- Understand the works, programme and scope of works.
- Provide site reports and updates for client and site management.
- Prepare and distribute all communications to residents.
- Establish a resident's charter, maintain files, keep a log of complaints and any queries that would come in.
- Compile, devise and implement procedures and administration to complement your role.
- Be available for residents meetings, and meetings with the client as and when required.
- Site meetings, housing officers, estate developments or joint management board meetings.
- Carry out pre-visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
- Letter process for the neighbouring properties explaining all works.
- Regular checks on residents throughout the day and at the end of the working day.
- Any claims, compensation and complaints are dealt with within a timescale and with care.
Qualifications
- You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge.
Resident Liaison Officer in England employer: ARC Group Worldwide
Contact Detail:
ARC Group Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of roofing, kitchens, and health & safety. We want you to be able to chat confidently about these topics, as they’re key to the role. Plus, it shows you’re serious about making an impact!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Resident Liaison Officer, you'll need to keep residents informed and happy. Practice explaining complex ideas simply and clearly, so you can impress during those crucial interviews.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Resident Liaison Officer in England
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in social housing and any relevant knowledge you have about roofing, kitchens, and health & safety. We want to see how your background aligns with the responsibilities of a Resident Liaison Officer.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Tailor Your Application: Don’t just send a generic application! Tailor your cover letter and CV to reflect the specific responsibilities mentioned in the job description. Show us that you understand the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ARC Group Worldwide
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing, especially roofing and kitchens. Familiarise yourself with health and safety regulations and the specifics of occupied refurbishments. This will show that you’re not just interested in the role but also well-prepared to handle the responsibilities.
✨Master the Diary
Since maintaining the resident liaison daily diary is a key part of the job, practice how you would keep it organised. Think about how you would record incidents and appointments efficiently. You might even want to bring a mock-up diary to the interview to demonstrate your organisational skills.
✨Communication is Key
Prepare to discuss how you would handle communications with residents. Think of examples from your past experience where you’ve successfully managed complaints or queries. Being able to articulate your approach to establishing a resident's charter will impress the interviewers.
✨Show Your People Skills
As a Resident Liaison Officer, you'll be interacting with residents regularly. Be ready to share examples of how you've built relationships in previous roles. Highlight your ability to conduct meetings and pre-visits, and how you ensure residents feel informed and supported throughout the process.