Job Title/Location: Senior Complaints Specialist, London Salary: c.£60,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days WFH 2 days Requirements: Strong level of complaints experience within Financial Services/Banking, excellent working knowledge of FCA DISP FOS processes, including SRC Final Response Letters Role Snapshot: A brand new team for whom you will own resolve escalated complex high-risk complaints through to Final Response Letter. This is across their global base, taking in several companies The Company/Team: This is a FTSE100 fintech operating within retail trading, technology and capital markets. Through several trusted brands, the Group serves over 1.3 million customers worldwide, providing leveraged trading, stock trading and investments, and cryptocurrency trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Senior Complaints Specialist owns the most complex and high-risk complaints end to end, from initial assessment through to Final Response Letter, support quality assurance across the team and help set the standards and processes that define how they handle complaints. You will act as a technical reference point for the team ...
Senior Complaints Specialist employer: ARC Careers
As a Complaints Handler in London for a leading FTSE100 fintech, you will be part of a dynamic new team dedicated to resolving client complaints with precision and professionalism. The company offers a competitive salary, a generous bonus structure, and a flexible benefits package, all within a supportive work culture that prioritises employee growth and collaboration across various departments. With the opportunity to engage with a global client base and contribute to meaningful outcomes, this role is perfect for those seeking a rewarding career in the financial services sector.
