Technical Product Specialist – Passive Fire Protection
£31,000 – £40,000
ARC Building Solutions | Technical Department
ARC Building Solutions is looking for a Technical Product Specialist to join our Technical team, with a particular focus on cavity barriers, firestopping and passive fire protection systems.
This is a customer-facing role suited to someone with experience in construction products, passive fire protection or the wider building materials industry. You'll need to be comfortable understanding detailed product and test information and explaining it clearly and practically to customers.
You’ll support customers from early design and specification through to installation and handover. You’ll also support product testing and certification, documentation, training and new product development.
What you'll be doing
Technical customer support
- Respond to customer enquiries relating to ARC products and applications.
- Review drawings, specifications and construction details to help customers select appropriate products.
- Provide clear and accurate advice throughout a construction project.
- Ensure advice is consistent with relevant Building Regulations and CCPI principles.
- Record customer enquiries and advice using our CRM system. [Product Sp...rofile.pdf | PDF]
Product testing & certification
- Support the planning and coordination of product testing.
- Help maintain test evidence, certification and associated records.
- Work with our product development team to ensure testing programmes reflect customer and market requirements.
Technical documentation
- Help ensure product information is accurate, consistent and controlled.
- Review product and technical documentation prior to publication.
- Support ARC's approach to the Code for Construction Product Information (CCPI).
Training & knowledge sharing
- Develop training materials covering ARC products, applications, installation, documentation and test evidence.
- Deliver training to colleagues, customers and external partners.
- Support product knowledge and understanding across the business.
What we're looking for
You’ll ideally have at least two years' experience in a customer-facing role within construction, building products or a related industry.
We're particularly interested in people who have experience or knowledge of:
- Passive fire protection and firestopping products
- Cavity barriers and building envelope construction
- Construction drawings and details
- Building Regulations and construction processes
- Test reports and third-party certification
- Communicating complex information clearly
- Customer support within a technical or construction environment
- CRM or enquiry management systems
- Microsoft 365
A relevant construction or technical qualification would be advantageous. IFE Level 2 in Passive Fire Protection or above is particularly desirable, with Level 3 beneficial.
About you
We're looking for someone who is:
- Technically minded and comfortable working with detailed information
- Confident communicating with customers and colleagues
- Comfortable interpreting drawings, test evidence and product documentation
- Organised and able to manage multiple customer enquiries
- Proactive and willing to take ownership of enquiries
- Interested in developing deeper expertise in passive fire protection
- Able to explain complex information clearly and practically
Technical Product Specialist – Passive Fire Protection (Cavity Barriers & Firestopping) in Leeds employer: ARC Building Solutions
As a Product Information Lead, you will thrive in a dynamic work environment that prioritises accuracy and compliance, ensuring that our product information is not only reliable but also accessible to both customers and internal teams. Our company fosters a collaborative culture where your contributions are valued, offering ample opportunities for professional growth and development within the construction products sector. Located in a vibrant area, we provide a supportive atmosphere that encourages innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
