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- Tasks: Support client service and sales, manage onboarding, and assist with AML reports.
- Company: Join Arbuthnot Latham, a historic bank blending tradition with modern technology since 1833.
- Benefits: Enjoy a collaborative work environment with opportunities for creativity and teamwork.
- Why this job: Be part of a dynamic team focused on improving client service and operational efficiency.
- Qualifications: Proficient in Microsoft Office; banking knowledge is a plus but not essential.
- Other info: Ideal for those looking to gain experience in banking and compliance.
The predicted salary is between 24000 - 36000 £ per year.
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
The Middle Office purpose is to support Front office and Back Office teams with AML including onboarding activities seeing the process through each stage. To ensure work is processed in an efficient and accurate manner, meeting SLAs and Service Standards, whilst providing a work environment that generates positive energy, creativity and teamwork among employees. To ensure goals are achieved in processing all client requests and transactions with minimal errors and within deadlines set.
Key Responsibilities- Client service and Sales support
- Monitor and prepare AML reports and assessments as requested.
- Manage the Banks Onboarding process in a timely and accurate manner.
- Undertake various other account maintenance processes.
- Undertake Project work when required to include development of new ideas to improve client service, including systems across the bank which may streamline processes and cut costs.
- Ensure thorough testing has taken place.
- Assist with writing of procedures and processes as required.
- Responsible for keeping client records updated.
- Archiving and keeping paper and electronic filing up-to-date.
- Assistance in administration of office management tasks.
Front Office, Compliance and Data keying teams on a daily basis at all levels.
Person SpecificationKnowledge / Experience- Proficient in Microsoft Office and strong computer skills (e.g., data entry, data checks, Google search).
- Knowledge of banking operational processes an advantage but not essential.
- Prefer knowledge of compliance and risk processes and regulations.
- Effective written and verbal skills.
- Able to give and receive information and advice.
- Ability to work in a team for a common goal.
- Able to maintain a high level of confidentiality, diplomacy and discretion.
- Problem Solving and Judgement
- Team Working
- Customer Focus
- Planning and Reviewing
- Communication and Confidence
Support Assistant employer: Arbuthnot Latham
Contact Detail:
Arbuthnot Latham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Assistant
✨Tip Number 1
Familiarise yourself with AML (Anti-Money Laundering) processes and regulations. Understanding these concepts will not only help you in the role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being proficient in data entry and analysis can set you apart, as these skills are crucial for monitoring and preparing reports.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. This is key, as the role requires working closely with various teams across the bank.
✨Tip Number 4
Prepare to discuss any ideas you have for improving client service or streamlining processes. This shows initiative and aligns with the role's focus on project work and innovation.
We think you need these skills to ace Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Assistant role. Emphasise your proficiency in Microsoft Office, any knowledge of banking processes, and your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description, such as client service and AML reporting, and explain how your background makes you a great fit.
Showcase Teamwork and Problem-Solving Skills: In your application, provide examples of how you've successfully worked in a team and solved problems in previous roles. This will demonstrate your ability to contribute positively to the work environment at Arbuthnot Latham.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Support Assistant role.
How to prepare for a job interview at Arbuthnot Latham
✨Showcase Your Communication Skills
Since the role requires effective written and verbal communication, be prepared to demonstrate your ability to convey information clearly. Practice articulating your thoughts on common banking processes or compliance topics to show you can communicate effectively with both clients and team members.
✨Demonstrate Teamwork Experience
The job emphasises teamwork, so share examples from your past experiences where you successfully collaborated with others. Highlight how you contributed to a common goal and how you handled any challenges that arose within the team.
✨Familiarise Yourself with AML Processes
Understanding Anti-Money Laundering (AML) processes is crucial for this position. Brush up on basic AML concepts and be ready to discuss how you would approach monitoring and preparing reports. This will show your proactive attitude towards learning and adapting to the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to make quick decisions or resolve issues efficiently. Be ready to explain your thought process and the outcomes of your actions, as this will demonstrate your judgement and analytical abilities.
