Application Specialist - Client & Marketing (Salesforce) - 12 Month FTC

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. This role is a 12 Month Fixed Term Contract, acting as Maternity Cover. Job purpose The key purpose of this role is to provide support and expertise on the design, development and enhancement and performing day to day production support activities of the relevant Platform, to assist the business increasing operational efficiency and reduce operational risks. To be an escalation point for the Application Support Team. To fix application and system problems, or any incident that is disrupting the application service that business users depend on. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA\’s Conduct Rules. Key Responsibilities: E ngage with the business and team to fix the BAU issues on agreed SLA Use technology appropriately and flexibly, taking into consideration the company’s strategy and security requirements. Adhere to the company’s standards and best practices, including, but not limited to, documentation, testing and peer review Ensure the health and availability of key systems, inside and outside of office hours Provide an escalation point to the Application Support Team Key design and development of the force.com environment Work with 3rd parties and software vendors to implement systems, upgrades and changes. Ensuring testing and validation Dealing with Stakeholders expectations and balancing workload priorities Fully understand the technical capabilities of all force.com systems with a view to advising how they could / should be utilised Create and maintain system documentation Ensure systems are sufficiently flexible to respond to business demand Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: The individuals are expected to work closely with all areas of the bank as well as third parties Person Specification Knowledge/ Experience/Skills: Experience working on integration of a Salesforce system, essential Experience configuring a Salesforce, Pardot, nCino Financial Services background desirable Broad knowledge of technologies across the IT landscape Ability to manage multiple conflicting priorities, adapting to changing business demands, whilst also being able to set expectations with internal customers Development of CRM reporting and Dashboards Diagnosis and resolution of data related errors Full Software lifecycle knowledge: Requirements Design Development Testing Implementation Deployment and DevOps pipeline experience Thorough understanding of Operating Systems Ability to work alone and as part of a team Good investigative and diagnostic skills Good technical, business and service awareness (ITIL) Previous experience with MuleSoft beneficial Previous experience of Bitbucket, Jenkins, Azure DevOps beneficial Communication Skills Excellent communication skills both written and verbal with colleagues, providers and senior management Qualifications: Degree or equivalent work experience Problem Solving & Judgment Customer Focus Planning & Reviewing Performance Focus Expert Knowledge Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Agile working – (3 Days in London Office per week) Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us atrecruitment@arbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed. #J-18808-Ljbffr