At a Glance
- Tasks: Provide top-notch client support via phone, handling queries and payment requests.
- Company: Join a leading bank focused on customer satisfaction and growth.
- Benefits: Gain valuable experience in banking with a competitive salary and supportive team.
- Other info: Fixed-term contract with potential for future opportunities.
- Why this job: Make a real difference by helping clients and enhancing their banking experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22050 - 26950 £ per year.
This role is a 6 months fixed term contract, based in our Exeter office, supporting our Commercial Banking function.
The CSA will focus on providing a client focused service, predominantly by telephone, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry.
This job will support the continued growth of our Banking and Direct Deposit business.
To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.
Key
Responsibilities: Client service support: Client contact by telephone both incoming and outgoing.
Dealing with client payment requests and ensuring that: Payment call backs have been made in line with ID
Client SupportAssistant employer: Arbuthnot Latham & Co., Limited
As a Client Support Assistant at our Exeter office, you will be part of a dynamic team dedicated to delivering exceptional client service in the Commercial Banking sector. We pride ourselves on fostering a supportive work culture that prioritises employee development and offers opportunities for growth within the organisation. With a focus on compliance and customer satisfaction, you will find meaningful work that contributes to the success of our banking services while enjoying the benefits of a collaborative and inclusive environment.
Contact Details:
Arbuthnot Latham & Co., Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client SupportAssistant
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Arbuthnot Latham & Co., Limited.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Arbuthnot Latham & Co., Limited might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Client SupportAssistant
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Arbuthnot Latham & Co., Limited will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Arbuthnot Latham & Co., Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Arbuthnot Latham & Co., Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at Arbuthnot Latham & Co., Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Arbuthnot Latham & Co., Limited.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Arbuthnot Latham & Co., Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
