At a Glance
- Tasks: Chase payments, resolve queries, and support the finance team in a fast-paced environment.
- Company: Join Arbtech, the UK's leading ecological consultancy with a mission to balance nature and progress.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real impact in a role that drives operational success and customer satisfaction.
- Qualifications: Prior credit control experience and strong communication skills are essential.
The predicted salary is between 25400 - 28000 £ per year.
We are Arbtech – the UK’s fastest-growing and number-one ecological and arboricultural consultancy. After an incredible period of growth, we’re expanding our finance team and looking for someone who wants to be part of our mission to balance nature and progress. If that sounds like you, join us as a Credit Control Administrator at our head office on the outskirts of Chester, near Broughton Business Park.
This role is central to the day-to-day success of the business and contributes directly to operational performance and customer outcomes. As Credit Controller, you will be responsible for working with clients to get the invoices paid, working closely with colleagues across the business to ensure high standards of delivery, compliance and continuous improvement. This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership, solving problems and making a tangible impact.
What you will do:
- Contacting “early debt” clients – i.e. those with relatively recent outstanding payments – via phone and email to chase payment
- Addressing issues and queries that may be leading to late payment, escalating to the Debt Lead where necessary
- Meticulously documenting all communications and ensuring related admin is complete
- Supporting the wider team during busy periods
- Carrying out other administrative duties as required
- Work collaboratively with internal teams and stakeholders
- Contribute to continuous improvement, compliance and quality standards
Who you are:
- You are an experienced and motivated professional who brings a practical, solutions-focused mindset.
- You will ideally have high levels of motivation and be passionate about your work.
- Exceptional spoken and written English skills; particularly strong phone communication skills which you are eager to use.
- Can work efficiently under pressure and meet deadlines in a fast-paced environment.
- Be proficient in Microsoft Office, including Word, Excel, and Outlook.
- Can handle payments and sensitive information with care and confidentiality.
- Work well as part of a team and can build strong relationships with internal departments.
- Prior credit control experience is required.
Credit Controller employer: ARBTECH
Mott MacDonald is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working policy that fosters flexibility and trust. With a strong commitment to equality, diversity, and inclusion, the company creates an inclusive environment where every voice is valued. Employees benefit from comprehensive health and wellbeing programmes, generous holiday allowances, and opportunities for continuous learning, making it an ideal place for ecologists looking to make a meaningful impact in Birmingham or Manchester.
