At a Glance
- Tasks: Lead and support a team in providing nurturing care for young people with complex needs.
- Company: Arbour Healthcare Group, dedicated to making a difference in children's lives.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a mission-driven team focused on emotional safety and human connection.
- Why this job: Make a real impact by helping young people believe in change and supporting their journey.
- Qualifications: Experience in residential care and strong leadership skills required.
Rooted in Care. Giving Change a Chance. At Arbour Healthcare Group, we provide specialist residential care for children and young people who need safe, consistent, nurturing and emotionally attuned adults around them. We support young people with complex needs, trauma histories, emotional and behavioural needs, learning disabilities and experiences that may have shaped how they see themselves, others and the world around them. Our work is not about simply managing behaviour. It is about understanding the story behind it, building trust, creating emotional safety and helping young people believe that change is possible.
We are now looking for a Deputy House Manager to support the leadership of one of our specialist solo or dual-occupancy children’s homes. This is a hands-on leadership role. You will support the Registered House Manager, lead shifts, guide the team and be a visible presence in the home. This is not a role for someone who wants to lead from behind a desk. Our Deputy Managers are on the floor, in the detail and part of the daily life of the home.
About the role
- Supporting the Registered House Manager with the daily leadership and operation of the home
- Leading shifts and ensuring staff are clear, confident and accountable
- Supporting rota planning, shift delegation and appropriate staffing levels
- Acting as a Keyworker for an allocated young person
- Leading and supporting weekly Keyworker sessions
- Ensuring the young person’s voice, progress and needs are reflected in records, plans and reviews
- Coaching, mentoring and supervising Residential Children’s Support Workers
- Supporting staff development, confidence and professional practice
- Promoting a safe, structured and nurturing home environment
- Supporting safeguarding, incident reporting and professional escalation
- Contributing to care planning, risk assessment and placement planning
- Liaising with social workers, schools, CAMHS, IROs, families and other professionals
- Maintaining accurate electronic records, daily logs, reports and handovers
- Supporting young people with routines, emotional regulation, relationships, education, health and life skills
- Championing the RESET Care Model across the home
- Participating in the on-call duty rota
- Role-modelling calm, respectful and professional leadership
What we are looking for
- Level 2/3 Diploma in Residential Childcare or equivalent
- At least 2 years’ experience working with children in residential care
- Experience working as a Key Worker, Senior Support Worker, Team Leader or similar shift-leading role
- Strong safeguarding knowledge and an understanding of professional boundaries
- Knowledge of Children’s Homes Regulations, Ofsted expectations and/or CIW expectations
- The ability to manage challenging situations calmly and effectively
- Good written and verbal communication skills
- Confidence using IT systems and electronic care records
- The ability to lead, coach and support staff on shift
- A willingness to work towards Level 5, where required
- A UK driving licence and access to a vehicle
What will make you successful
You will be successful in this role if you can lead from the front, stay calm under pressure and hold people to high standards without losing compassion. You will need to be the kind of Deputy Manager who notices when practice is drifting, steps in when staff need guidance and keeps the young person at the centre of every decision. You will also need to be organised, reliable and confident with records, rotas, safeguarding, communication and professional accountability. This role requires someone who can support both the young person and the team. That means being visible, consistent and brave enough to challenge poor practice when needed.
What makes Arbour Healthcare Group different?
At Arbour Healthcare Group, our mission is clear: Rooted in Care. Giving Change a Chance. We believe every young person deserves to feel seen, heard, safe and supported. Our RESET Care Model places trust, healing, emotional safety and human connection at the heart of care. We do not simply look at behaviour. We look at the unmet need, the communication and the story behind it. We also believe our staff deserve strong leadership, clear expectations and the right support to do their jobs well. As Deputy House Manager, you will be central to creating that culture.
Our expectations
This is a leadership role, and the expectations are high. You will be expected to be present, proactive and accountable. You will need to lead on the floor, not from the sidelines. You will need to support the Registered House Manager, guide the team, understand the young person’s needs and help ensure the home is always safe, structured and inspection-ready. You will need to use digital systems confidently, as Arbour Healthcare Group operates paperless services. You will also be expected to participate in the on-call rota and support the wider leadership needs of the service. Most importantly, you will need to believe that change is possible, even when progress is difficult, slow or misunderstood.
Ready to give change a chance? If you are an experienced children’s residential practitioner who is ready to step into a meaningful Deputy Manager role, we would like to hear from you - so apply now.
Deputy Home Manager in Wrexham employer: Arbour Healthcare Group
At Arbour Healthcare Group, we pride ourselves on being an exceptional employer dedicated to nurturing both our young residents and our staff. Our supportive work culture fosters professional growth through hands-on leadership opportunities, comprehensive training, and a commitment to emotional safety and well-being. Located in a vibrant community, we offer a unique chance to make a meaningful impact in the lives of children and young people while being part of a team that values trust, healing, and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Home Manager in Wrexham
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with their staff and the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with young people and leading teams. We want to hear your stories!
✨Tip Number 3
Be ready to demonstrate your emotional intelligence during the interview. Share examples of how you've handled challenging situations with young people or staff. Show us that you can lead with warmth and accountability, just like we do at Arbour Healthcare Group.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you gauge if the role is right for you. Ask about the team dynamics, the support available for staff, or how they implement the RESET Care Model in daily practice. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Home Manager in Wrexham
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and passion for working with young people. Share your experiences and how they’ve shaped your approach to care.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Deputy House Manager role. Highlight your relevant experience, especially in leading teams and supporting young people with complex needs, so we can see why you’re a great fit.
Showcase Your Skills:Don’t forget to mention your skills in safeguarding, communication, and IT systems. These are crucial for the role, and we want to know how you’ve used them in past positions to create a safe and nurturing environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. Plus, it’s super easy!
How to prepare for a job interview at Arbour Healthcare Group
✨Know the RESET Care Model
Familiarise yourself with the RESET Care Model, as it’s central to the role. Be ready to discuss how you can embody Reassure, Empower, Support, Educate, and Transition in your leadership style.
✨Showcase Your Emotional Intelligence
Prepare examples that demonstrate your emotional intelligence and resilience. Think about times when you've successfully managed challenging situations or supported a young person through a tough time.
✨Be Ready to Discuss Safeguarding
Brush up on your safeguarding knowledge and be prepared to discuss how you would handle various scenarios. This shows you understand the importance of safety and professional boundaries in a residential setting.
✨Demonstrate Leadership Skills
Think of specific instances where you’ve led a team or mentored staff. Highlight your ability to lead from the front, stay calm under pressure, and maintain high standards while being compassionate.
