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- Tasks: Lead a vibrant team to create unforgettable dining experiences at our stunning roof terrace.
- Company: Incipio, a dynamic hospitality group celebrating individuality and inclusivity.
- Benefits: Health insurance, gym discounts, free therapy, and exciting career development opportunities.
- Why this job: Join us to inspire others and elevate guest experiences in a beautiful setting.
- Qualifications: Experience in premium restaurants or wine bars, with a passion for hospitality.
- Other info: Enjoy 50% off food and drink, plus incentive trips and company events.
The predicted salary is between 36000 - 60000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.
The Role: As Deputy General Manager, you’ll be key to the running and success of Lillie’s. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.
We Expect You To:
- Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above.
- Have pure passion for hospitality and giving guests a wonderful time.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards and deliver nothing short of excellence.
- Coach, mentor, and inspire with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety of your guests, your team, and your venue at all times.
- Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
- Adapt and evolve by embracing challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention.
- Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You’ll Be:
- A proven leader with experience in either a premium restaurant or wine bar.
- Someone who loves intimate dining experiences and individual, unique, guest experience and interactions.
- Energy, passion, and resilience – you lead by example and thrive under pressure.
- A structured mindset – setting clear expectations and empowering your team.
- Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the company’s success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Knowledge of British produce, champagne & wine desirable.
- Fun! Capable of integrating seamlessly into Incipio’s culture.
Benefits & Best Bits:
- Vitality Package: Dental, Optical and Health insurance.
- Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Incipio & Inclusivity: We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Deputy General Manager in London employer: Arbour 1
Contact Detail:
Arbour 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their vibrant atmosphere.
✨Tip Number 2
Practice your communication skills! As a Deputy General Manager, you'll need to convey your passion for hospitality clearly. Try role-playing common interview questions with a friend to boost your confidence and ensure you can articulate your ideas effectively.
✨Tip Number 3
Showcase your leadership style during the interview. Share examples of how you've empowered your team in the past and how you plan to maintain high service standards. This will demonstrate your proactive approach and commitment to guest experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re genuinely interested in being part of their amazing team at Lillie’s.
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for creating memorable guest experiences, especially in fresh produce restaurants or wine bars.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and to the point. Highlight your relevant experience and skills without rambling – we want to see what makes you a great fit for the Deputy General Manager role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the values and expectations outlined in our job description. Show us how your background aligns with our vision for Lillie’s and the Incipio culture.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Lillie’s.
How to prepare for a job interview at Arbour 1
✨Know Your Venue
Before the interview, take some time to research Lillie’s and its unique offerings. Familiarise yourself with their menu, especially the British sharing plates and sparkling wines. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their vision for elevated guest experiences.
✨Showcase Your Passion
During the interview, let your passion for hospitality shine through. Share specific examples of how you've created memorable experiences for guests in the past. Highlight your love for food, wine, and cocktails, and how you can bring that enthusiasm to the role of Deputy General Manager.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you empower your team. Share instances where you've coached or mentored staff, focusing on how you’ve helped them grow. This is crucial as the role requires someone who can inspire and lead a team while maintaining high service standards.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would ensure clear communication within the team and with other stakeholders. This will demonstrate your ability to manage shifts and maintain a positive atmosphere at Lillie’s.
