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- Tasks: Lead and inspire teams in a vibrant new rooftop bar and restaurant.
- Company: Incipio, known for creating lively hospitality experiences in London.
- Benefits: Exciting career growth, health benefits, and fun team events.
- Why this job: Join a dynamic team and make a real impact in a fresh venue.
- Qualifications: Experience in high volume operations and a passion for hospitality.
- Other info: Inclusive culture celebrating individuality and diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations, and who thrives managing large teams. Bar Arriba is a bright and buzzing rooftop spot in the heart of west London perfect for parties, special occasions or just good times with friends. Known for creating some of London’s favourite rooftop hangouts, we’re bringing a fresh rooftop bar and restaurant, serving up Mexican inspired bites and refreshing cocktails. Arbour is a lively bar and food hall serving the high volume of theatre goers, concert attendees, event visitors and office workers that visit Olympia every day.
This is a huge opportunity for an already experienced Deputy General Manager to challenge themselves in a brand new opening, multi-concept venue, split across two floors, featuring five kitchens and working in close collaboration with a Central Production Kitchen—there is plenty to get to grips with in this position.
The Role: As Deputy General Manager, you’ll be key to the running and success of Arbour & Bar Arriba. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.
We Expect You To:
- Have pure passion for hospitality and giving guests a wonderful time.
- Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.
- Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.
- Empower your team to develop through the career pathway, giving clear and example lead feedback.
- Obsess over service standards and deliver nothing short of excellence.
- Coach, mentor, and inspire with a big heart and a focus on people development.
- Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.
- Ensure safety of your guests, your team, and your venue at all times.
- Maintain compliance and actively promote completion of online training, daily/weekly checks and best practices.
- Adapt and evolve by embracing challenges and thrive in a changing environment.
- Communicate with impact – clearly, effectively, and with intention.
- Always taking the time to review and follow up.
- Be an effective leader who is approachable, honest and supportive in driving the business forward.
Who You’ll Be:
- A proven leader with experience in high volume operations.
- Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.
- Energetic, passionate, and resilient – in a new opening this is key to success.
- Have a structured mindset, setting clear expectations and empowering your team.
- Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.
- Engaged in wider Incipio culture, living and breathing our values.
- Curiosity and courage – always questioning, improving, and innovating.
- Strong knowledge of food safety, allergies & health & safety.
- Loves logistics, planning & commercially aware.
- Fun! Capable of integrating seamlessly into Incipio’s culture.
Benefits & Best Bits:
- Vitality Package: Dental, Optical and Health insurance.
- Gym membership discounts + other rewards.
- Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio.
- Hugely exciting career development, with opportunities to grow and expand in this role as the business grows.
- 10% Bonus capacity paid annually.
- Company awards and events.
- Sickness & Compassionate Pay.
- Incentive trips (Think Wine trips to Portugal and Ski Trips to France).
- Enhanced Maternity, Paternity and Adoption leave.
- Incipio FC + Seasonal Socials.
- 50% discount for food and drink in all our venues.
- Length in service; earn additional holiday after 2 years continuous service.
Incipio & Inclusivity: We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Deputy General Manager - New Opening employer: Arbour 1
Contact Detail:
Arbour 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - New Opening
✨Tip Number 1
Get to know the venue! Before your interview, visit Bar Arriba and Arbour. Experience the atmosphere, try the food, and chat with the staff. This will give you a solid understanding of their vibe and help you stand out during your conversation.
✨Tip Number 2
Show off your passion for hospitality! When you’re in the interview, share stories about your previous experiences that highlight your love for creating amazing guest experiences. Let them see your enthusiasm for the role and how you can bring joy to the team.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on your knowledge of financials, compliance, and stock management. They want someone who takes ownership, so come prepared with examples of how you've successfully managed these areas in the past.
✨Tip Number 4
Don’t forget to ask questions! Show your curiosity about the new opening and how you can contribute to its success. This not only demonstrates your interest but also helps you gauge if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy General Manager - New Opening
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see how you bring joy and energy to guest experiences, so share any relevant stories or examples that highlight your passion!
Be Specific About Your Experience: When detailing your past roles, focus on high volume operations and team management. We’re looking for someone who can handle the buzz of a new opening, so make sure to mention any similar experiences you've had.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and effective language to convey your ideas and ensure we understand your vision for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Arbour 1
✨Know the Venue Inside Out
Before your interview, make sure you research Bar Arriba and Arbour thoroughly. Understand their concepts, menu offerings, and the vibe they aim to create. This will not only show your genuine interest but also help you discuss how your experience aligns with their vision.
✨Showcase Your Leadership Style
As a Deputy General Manager, your leadership skills are crucial. Be prepared to share specific examples of how you've successfully managed large teams in high-pressure environments. Highlight your approach to empowering team members and maintaining high service standards.
✨Emphasise Your Passion for Hospitality
In this role, a love for hospitality is key. During the interview, express your enthusiasm for creating memorable guest experiences. Share stories that illustrate your commitment to outstanding service and how you’ve gone above and beyond to ensure guests have a great time.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various situations, from managing busy shifts to resolving guest complaints. Think through potential scenarios in advance and prepare your responses, focusing on your problem-solving skills and ability to maintain a positive atmosphere.
