Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers, process orders, and deliver exceptional service across multiple channels.
- Company: Join a family-run business with over 70 years of heritage in timber importing.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Enjoy a friendly work environment with career development opportunities.
- Why this job: Be part of a dynamic team that values people and quality service.
- Qualifications: Experience in customer service or sales support, strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Internal Sales & Customer Service Representative
Arbor Forest Products, New Holland, North Lincolnshire, DN19 7RX
Full-time 37.5 hours per week (Monday to Friday, 8:30am 5:00pm)
Salary: Competitive (TBC)
About Us
With over 70 years of heritage, we have grown from humble beginnings into one of the UK’s largest independent timber importers and processors. Despite our scale, we remain a family business at heart valuing our people, fostering strong relationships, and delivering exceptional service. Operating from our impressive 90-acre site in North Lincolnshire, we manage over 80,000m of timber on-site and process more than 300,000m annually, including timber, MDF, and composite decking products. Our success is built on quality, reliability, and most importantly our people.
The Role
We are looking for a proactive and customer-focused Internal Sales & Customer Service Representative to join our team. This role is central to our operations, supporting customers, processing orders, and delivering outstanding service across multiple channels.
Key Responsibilities
- Process sales orders accurately and efficiently
- Handle product and pricing enquiries
- Prepare quotations and complete take-offs from customer plans
- Arrange samples, brochures, and POS materials
- Liaise with the Area Sales Manager (ASM) team to provide support
Customer Service
- Manage incoming calls and emails from merchants, installers, architects, and the public
- Provide product, pricing, and technical information
- Resolve customer queries, complaints, and issues professionally and promptly
- Maintain a high standard of customer satisfaction at all times
About You
- Previous experience in a customer-facing or sales support role
- Confident and professional telephone manner
- Strong communication and interpersonal skills
- Highly organised, self-motivated, and results-driven
- Able to work effectively both independently and as part of a team
Why Join Us?
- Be part of a long-established, growing business
- Enjoy a supportive, family-oriented culture
- Work in a dynamic environment with a strong focus on people and quality
- Opportunities to develop and grow within the company
Sales Consultant employer: Arbor Forest Products Ltd
Contact Detail:
Arbor Forest Products Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Familiarise yourself with their timber offerings and customer service approach. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the role of Internal Sales & Customer Service Representative. Highlight your communication skills and how you've successfully resolved customer queries in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our family-oriented culture at Arbor Forest Products.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Consultant role. Highlight any previous customer service or sales support experience, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining our team at Arbor Forest Products. Share specific examples of how you've delivered exceptional service in the past.
Showcase Your Organisational Skills: In your application, give us a glimpse of how organised and self-motivated you are. Mention any tools or methods you use to stay on top of tasks, especially in a busy environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family business!
How to prepare for a job interview at Arbor Forest Products Ltd
✨Know Your Product
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with timber, MDF, and composite decking products. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to maintain high customer satisfaction and how you resolved issues promptly. This will demonstrate that you’re a great fit for their customer-focused culture.
✨Practice Your Communication Style
Since the role requires a confident and professional telephone manner, practice speaking clearly and articulately. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth within the company, or how they measure success in the sales consultant role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.