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For Companies At a Glance
- Tasks: Support customers, process orders, and deliver outstanding service across multiple channels.
- Company: Join a family-run business with over 70 years of heritage in timber processing.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Enjoy a vibrant work environment focused on quality and teamwork.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in customer-facing roles and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Internal Sales & Customer Service Representative
Arbor Forest Products, New Holland, North Lincolnshire, DN19 7RX
Full-time 37.5 hours per week (Monday to Friday, 8:30am 5:00pm)
Salary: Competitive (TBC)
About Us
With over 70 years of heritage, we’ve grown from humble beginnings into one of the UK’s largest independent timber importers and processors. Despite our scale, we remain a family business at heart valuing our people, fostering strong relationships, and delivering exceptional service. Operating from our impressive 90-acre site in North Lincolnshire, we manage over 80,000m of timber on-site and process more than 300,000m annually, including timber, MDF, and composite decking products. Our success is built on quality, reliability, and most importantly our people.
The Role
We’re looking for a proactive and customer-focused Internal Sales & Customer Service Representative to join our team. This role is central to our operations, supporting customers, processing orders, and delivering outstanding service across multiple channels.
Key Responsibilities
- Process sales orders accurately and efficiently
- Handle product and pricing enquiries
- Prepare quotations and complete take-offs from customer plans
- Arrange samples, brochures, and POS materials
- Liaise with the Area Sales Manager (ASM) team to provide support
Customer Service
- Manage incoming calls and emails from merchants, installers, architects, and the public
- Provide product, pricing, and technical information
- Resolve customer queries, complaints, and issues professionally and promptly
- Maintain a high standard of customer satisfaction at all times
About You
- Previous experience in a customer-facing or sales support role
- Confident and professional telephone manner
- Strong communication and interpersonal skills
- Highly organised, self-motivated, and results-driven
- Able to work effectively both independently and as part of a team
Why Join Us?
- Be part of a long-established, growing business
- Enjoy a supportive, family-oriented culture
- Work in a dynamic environment with a strong focus on people and quality
- Opportunities to develop and grow within the company
Sales Consultant in Lincolnshire employer: Arbor Forest Products Ltd
Contact Detail:
Arbor Forest Products Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Internal Sales & Customer Service Representative role. Highlight your customer service skills and any relevant experience that aligns with what they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our family-oriented culture and contributing to our success.
We think you need these skills to ace Sales Consultant in Lincolnshire
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service or sales support. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arbor Forest Products Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Arbor Forest Products. Understand their history, values, and what makes them unique in the timber industry. This will not only impress your interviewers but also help you tailor your answers to align with their company culture.
✨Showcase Your Customer Service Skills
As a Sales Consultant, you'll be dealing with customers daily. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Your Communication Style
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Arbor Forest Products. This shows your genuine interest in the position and helps you assess if it's the right fit for you.