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For Companies At a Glance
- Tasks: Support customers, process orders, and deliver outstanding service across multiple channels.
- Company: Join a family-run business with over 70 years of heritage in timber processing.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Enjoy a friendly environment focused on quality and teamwork.
- Why this job: Be part of a dynamic team where your contributions truly matter.
- Qualifications: Experience in customer service or sales support, strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Internal Sales & Customer Service Representative
Arbor Forest Products, New Holland, North Lincolnshire, DN19 7RX
Full-time 37.5 hours per week (Monday to Friday, 8:30am 5:00pm)
Salary: Competitive (TBC)
About Us
With over 70 years of heritage, we have grown from humble beginnings into one of the UK’s largest independent timber importers and processors. Despite our scale, we remain a family business at heart valuing our people, fostering strong relationships, and delivering exceptional service. Operating from our impressive 90-acre site in North Lincolnshire, we manage over 80,000m of timber on-site and process more than 300,000m annually, including timber, MDF, and composite decking products. Our success is built on quality, reliability, and most importantly our people.
The Role
We are looking for a proactive and customer-focused Internal Sales & Customer Service Representative to join our team. This role is central to our operations, supporting customers, processing orders, and delivering outstanding service across multiple channels.
Key Responsibilities
- Process sales orders accurately and efficiently
- Handle product and pricing enquiries
- Prepare quotations and complete take-offs from customer plans
- Arrange samples, brochures, and POS materials
- Liaise with the Area Sales Manager (ASM) team to provide support
Customer Service
- Manage incoming calls and emails from merchants, installers, architects, and the public
- Provide product, pricing, and technical information
- Resolve customer queries, complaints, and issues professionally and promptly
- Maintain a high standard of customer satisfaction at all times
About You
- Previous experience in a customer-facing or sales support role
- Confident and professional telephone manner
- Strong communication and interpersonal skills
- Highly organised, self-motivated, and results-driven
- Able to work effectively both independently and as part of a team
Why Join Us?
- Be part of a long-established, growing business
- Enjoy a supportive, family-oriented culture
- Work in a dynamic environment with a strong focus on people and quality
- Opportunities to develop and grow within the company
Apply today and become part of a team where people truly make the difference.
Sales Consultant in Lincoln employer: Arbor Forest Products Ltd
Contact Detail:
Arbor Forest Products Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Sales Consultant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Prepare a short, engaging introduction about yourself and your experience in sales and customer service. This will come in handy when you meet potential employers or attend networking events.
✨Tip Number 3
Don’t shy away from social media! Use platforms like LinkedIn to showcase your skills and connect with industry professionals. Follow companies you’re interested in, including us at StudySmarter, and engage with their content.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of standing out. Plus, it’s a great way to demonstrate your interest in being part of a family-oriented culture like ours.
We think you need these skills to ace Sales Consultant in Lincoln
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Sales Consultant role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arbor Forest Products Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Arbor Forest Products. Understand their history, values, and what makes them unique in the timber industry. This will not only impress your interviewers but also help you tailor your answers to align with their company culture.
✨Showcase Your Customer Service Skills
As a Sales Consultant, you'll be dealing with customers daily. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Your Communication Style
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you as well.