Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with our SaaS products via phone and ticket systems, solving problems efficiently.
- Company: Join a dynamic team at Arbor Education, dedicated to customer success.
- Benefits: Enjoy 25 days annual leave, healthcare cashback, and flexible working hours.
- Why this job: Build your technical skills while making a real difference for customers.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills required.
- Other info: Hybrid work model with opportunities for professional development and a supportive team.
The predicted salary is between 24500 - 27500 £ per year.
About the role
Our Customer Support team is the key initial contact point, dedicated to helping customers use our SaaS products via phone and ticket systems. You'll use sharp logical thinking to investigate and solve problems right away, while keeping detailed records of everything you handle. This role is a great way to build your technical skills fast, as you'll be actively learning from complex product challenges and working closely with our second- and third-line technical experts, as well as various internal teams, to get issues sorted. Essentially, you combine excellent customer service with the essential technical coordination needed to keep our customers happy and successful.
Core responsibilities
- Provide first-line support to customers purchasing our SaaS products, addressing their inquiries and concerns
- Investigate customer queries to determine if escalation to second or third-line support is required
- Deliver customer support via telephone and the customer ticket system, ensuring timely and effective resolution of issues
- Maintain excellent customer service standards, ensuring customer satisfaction and positive outcomes
- Track information, contact and outcomes accurately, ensuring all data is recorded and accessible
- Collaborate with internal departments and stakeholders to resolve customer issues efficiently
- Think logically and systematically to troubleshoot and resolve customer problems
- Continuously improve customer support processes, identifying areas for enhancement
About you
- Proven experience in customer service or a related field, preferably in a SaaS environment
- Excellent communication and interpersonal skills
- Strong investigative and problem-solving abilities
- Ability to think logically and systematically
- Proficiency in using customer support ticket systems
- Strong organisational skills and attention to detail
- Ability to work collaboratively with internal teams and stakeholders
Benefits
- 25 days annual leave (plus 8 days Bank Holidays)
- Birthday off
- BUPA Healthcare Cashback plan – following successful completion of probation
- Pension scheme
- Ongoing professional development opportunities including study support and potential funding for external qualifications
- A cracking team to work with!
- Flexible working – part-time or term-time hours can be arranged to suit you and your family
Interview process
- Phone screen
- 1st stage
- 2nd stage
Location Wakefield (Hybrid)
Salary £24,500 – £27,500
EEO statement Arbor Education is an equal-opportunity organisation. Our goal is to create a workplace which represents, celebrates and supports people from all backgrounds, giving them the tools they need to thrive. We actively encourage applications from people of all backgrounds.
Visa sponsorship We are unable to provide visa sponsorship at this time.
Contact If you’re interested in this role or require reasonable adjustments during your application or interview process, please email careers@arbor-education.com. We are committed to a fair and comfortable recruitment process.
Customer Support Advisor (SAMpeople) in Wakefield employer: Arbor Education
Contact Detail:
Arbor Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (SAMpeople) in Wakefield
✨Tip Number 1
Get to know the company inside out! Research SAMpeople and their SaaS products so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you'd tackle them. Being able to demonstrate your logical thinking during interviews will set you apart from the crowd.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of our awesome team!
We think you need these skills to ace Customer Support Advisor (SAMpeople) in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in customer service, especially in a SaaS environment, and showcase how your skills align with the job description.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing logical thinking and systematic approaches, so don’t hold back on sharing those success stories!
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to maintain a professional tone. Use clear and concise language, and make sure your application is free from typos and errors.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arbor Education
✨Know Your SaaS Products
Before the interview, make sure you have a solid understanding of the SaaS products offered by the company. Familiarise yourself with their features and common customer issues. This will help you demonstrate your problem-solving skills and show that you're ready to assist customers effectively.
✨Practice Logical Thinking
Since the role requires sharp logical thinking, practice some common troubleshooting scenarios. Think through how you would approach resolving a customer issue step-by-step. This will not only prepare you for potential questions but also showcase your analytical skills during the interview.
✨Showcase Your Communication Skills
Excellent communication is key in customer support. During the interview, be clear and concise in your responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers or resolved conflicts. This will highlight your interpersonal skills.
✨Be Ready to Collaborate
The job involves working closely with various internal teams. Be prepared to discuss how you've successfully collaborated in previous roles. Share specific examples where teamwork led to a positive outcome, as this will demonstrate your ability to work well with others in a fast-paced environment.
