At a Glance
- Tasks: Deliver engaging training and support to schools using Arbor's management tools.
- Company: Join Arbor, a mission-driven company transforming education for happier school environments.
- Benefits: Enjoy 32 days holiday, wellness support, and flexible working options.
- Other info: Opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact in education while working with passionate people.
- Qualifications: Experience in education and excellent communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: Remote, UK
12 month FTC
Salary: up to £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 13,000 schools and trusts.
About the role
We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS. The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS.
- Deliver online and in-person training
- Using professional knowledge, design and deliver services to schools, MATs and partners
- Ability to pitch training and consultancy appropriately to users and partners
- Having an in-depth understanding of Arbor’s functionality, features, best practice
- Delivery of managed services for schools and partners
- Keeping up to date with a fast paced product
- To own materials used for training and keep these relevant
- Ability to self-reflect and provide feedback
- Regular travel to national client sites and Arbor offices as needed
Requirements
About you
- Driving licence required
- Relevant background in the education sector
- Ability to understand and articulate technology to a range of individuals
- Excellent presentation and communication skills
- Positive approach to learning new things
- Experience with Arbor or other Management Information Systems would be desirable
- Friendly, eager to get stuck in and always willing to help
- Good sense of humour and able to inspire others
Benefits
What we offer
- A dedicated wellbeing team who champion initiatives such as mindfulness and mental health support
- 32 days holiday (plus Bank Holidays)
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave
- Access to services such as Calm and Bippit
- All of our roles champion flexible working
- Social committees that plan team events
- Dedicated professional development training budget
- Volunteer with a charity of your choice for a day each year
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process. Our commitment is backed by our partnership with Neurodiversity Consultancy, Lexxic. Arbor Education is an equal opportunities organisation.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague. If they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Remote Customer Education Specialist (12 month FTC) in Stockport employer: Arbor Education
Arbor Education is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the education sector. With a strong commitment to employee growth, we provide ample opportunities for professional development and engagement in meaningful policy discussions that shape the future of education. Located at the heart of the educational landscape, our team enjoys a supportive environment where data-driven insights lead to impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Education Specialist (12 month FTC) in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arbor Education. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arbor Education before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Education Specialist (12 month FTC) in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arbor Education:Your cover letter is your chance to shine! Tell us why you want to work at Arbor Education specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arbor Education!
How to prepare for a job interview at Arbor Education
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
