At a Glance
- Tasks: Support sales teams with expert administrative and commercial decisions on quotes and contracts.
- Company: Join Arbor, a mission-driven tech company transforming education for happier school environments.
- Benefits: Enjoy 32 days holiday, wellness support, and flexible working options.
- Other info: Dynamic role with opportunities for professional development and a dog-friendly office.
- Why this job: Make a real impact in education while developing your skills in a supportive team.
- Qualifications: Experience in sales administration and proficiency in Salesforce and Excel required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Remote
Salary: £25,000 - £30,000
About us
At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren't just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for a hard-working and diligent Senior Sales Administrator to join our Sales team on a 9 month Fixed Term Contract and help us provide expert administrative and commercial support to the Volume and Customer Sales teams. The remit and focus of the role is to make autonomous, sensible commercial decisions regarding customer quotes and contracts on behalf of a sales team and ensure sound prioritisation of workload, tasks and conflicting priorities while working across a number of sales teams. It's a broad and exciting role, so we're looking for someone up for a challenge - if you're collaborative and an effective communicator, this is the role for you.
Core responsibilities
- Autonomous Quote & Contract Management Commercial Decisioning: Review and approve quote amendments autonomously, ensuring pro-rata billing and contract alignment are handled correctly to prevent post-sale escalations or credit notes.
- Quota & Commission Oversight: Verify that deal structures accurately reflect sales activities to ensure correct quota credit and commission calculations for field representatives.
- Complex Multi-Product Support: Lead the administrative build for larger bids and complex contracts.
- Systems Mastery & Process Improvement: Manage the cleanest possible sales data within Salesforce, auditing records and unblocking "locked" opportunity lines where appropriate.
- Process Evolution: Partner with Revenue Operations and Finance to identify and implement processes and guardrails for pricing and contract builds, driving automation that reduces administrative time for Partnership Managers.
- Cross-Functional Collaboration & Debt Resolution: Act as the primary commercial bridge for the Finance team, proactively resolving complex customer queries that are blocking payment to ensure the swift closure of aged debt.
- Dispute Resolution: Resolve invoicing discrepancies, auto-renewal challenges, and credit note requests, making autonomous decisions where appropriate on commercial resolutions that protect both the customer relationship and Arbor's revenue.
- Bids & Renewals Support: Coordinate with Bid Managers on large tender opportunities (e.g., G-Cloud 14) to ensure we can operationally support our response.
Requirements
About you
- Experience: Solid experience in a Senior Sales Administration, Sales Operations, or Commercial Contracts role, ideally within a B2B SaaS environment.
- Technical Excellence: Advanced proficiency in Salesforce (CPQ experience is a distinct advantage) and Excel.
- Decision-Making Track Record: Proven ability to handle complex commercial scenarios and debt-related queries with minimal guidance.
- Communication: Exceptional ability to explain complicated contractual or system issues in plain English to both technical and non-technical stakeholders.
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas.
- Life Assurance paid out at 3x annual salary.
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks.
- Private Dental Insurance with Bupa.
- Salary sacrifice Pension provided by Scottish Widows.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching).
- All of our roles champion flexible working and we are happy to discuss what this means to you.
- Social committees that plan team, office and company wide events to bring people together and celebrate success.
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc).
- Volunteer with a charity of your choice for a day each year.
- Dog friendly offices!
Interview process
Phone screen
1st stage
2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
Senior Sales Administrator (9 Month Fixed Term Contract) in London employer: Arbor Education
At Arbor, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our team members. With a strong focus on creating a supportive work culture, we offer extensive benefits including 32 days of holiday, comprehensive wellness support, and a dedicated training budget to help you thrive in your role. Join us in our mission to transform education while enjoying the flexibility of remote work and the camaraderie of a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Administrator (9 Month Fixed Term Contract) in London
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like Arbor Education in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like Arbor Education.
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from Arbor Education or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at Arbor Education and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Senior Sales Administrator (9 Month Fixed Term Contract) in London
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at Arbor Education and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at Arbor Education!
How to prepare for a job interview at Arbor Education
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at Arbor Education. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. Arbor Education will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit Arbor Education. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
