At a Glance
- Tasks: Lead customer onboarding and ensure smooth implementation of our school management tools.
- Company: Join Arbor, a mission-driven tech company transforming education for over 12,500 schools.
- Benefits: Enjoy 32 days holiday, wellness support, and flexible working options.
- Other info: Dynamic, supportive environment with opportunities for professional growth.
- Why this job: Make a real impact in education while working with passionate people.
- Qualifications: Experience in customer onboarding or project management is essential.
The predicted salary is between 35000 - 35000 £ per year.
Location: Leeds, Hybrid
Starting Salary: £35,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 12,500 schools and trusts. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for an experienced Customer Onboarding Manager to join our Implementation team and help us successfully onboard and manage relationships with customers during their implementation phase as well as provide support with training and data migration.
Core responsibilities
- Project Scoping & Planning: Formulate comprehensive project schedules, aligning milestones to safeguard the client's critical day-one operational objectives.
- Stakeholder Relationship & Account Management: Nurture strong, transparent relationships with key sponsors and project owners throughout the entire customer onboarding lifecycle.
- Implementation & Data Migration Governance: Coordinate and monitor complex data migration tracks, maintaining data integrity during software transitions to the Arbor MIS platform.
- Risk Mitigation & Escalation Management: Engineer effective mitigation plans to address implementation risks, issues, and changing dependencies dynamically.
- Training & System Adoption Delivery: Coordinate user support structures and specialized training programmes to ensure school workforces hit their adoption targets.
- Project Controls & Executive Reporting: Manage highly compressed, concurrent project lifecycles leveraging robust operating instincts and disciplined project tools.
Requirements
About you
We’re looking for someone with proven professional experience in a Customer Onboarding, Project Coordinator or Project Management role. Beyond that, we’d love to see:
- Essential: Proven professional background operating within a Customer Onboarding, Project Management, Project Coordination, or specialised software role.
- Demonstrated experience steering organisations through complex systems change management and navigating agile delivery frameworks.
- Exceptional communication skills with a track record of building trusted relationships with senior corporate or academic stakeholders.
- Strong analytical acumen, including the ability to utilise CRM platforms and operate spreadsheet software (Excel/Google Sheets) at a high technical level.
- Demonstrated adaptability within an entrepreneurial, fast-paced, and highly results-oriented workplace culture.
- Willingness to travel frequently to UK client sites for a minimum of 10% of total working hours.
Desirable:
- Prior professional experience implementing software inside an Enterprise SaaS ecosystem.
- Domain knowledge of Management Information Systems (MIS) or operating frameworks within Multi-Academy Trusts (MATs) and sixth-form colleges.
Benefits
What we offer
- The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day.
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays).
- Life Assurance paid out at 3x annual salary.
- Comprehensive wellness benefit provided by AIG Smart Health.
- Private Dental Insurance with Bupa.
- Salary sacrifice Pension provided by Scottish Widows.
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay.
- Access to services such as Calm and Bippit (financial wellbeing coaching).
- All of our roles champion flexible working.
- Social committees that plan team, office and company wide events.
- Dedicated professional development training budget.
- Volunteer with a charity of your choice for a day each year.
- Dog friendly offices!
Interview Process
- Phone screen
- 1st Stage Task
- 2nd Stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Please note: We are unable to provide visa sponsorship at this time.
Customer Onboarding Manager in Leeds employer: Arbor Education
At Arbor, we pride ourselves on being an exceptional employer that champions a healthy work-life balance and fosters a supportive, collaborative culture. Our remote working environment allows for flexibility while providing ample opportunities for professional growth and development, ensuring our team members are not only challenged but also fulfilled in their roles. Join us in our mission to create happier working lives for educators, where your contributions directly impact the future of education.
