At a Glance
- Tasks: Deliver engaging training and support to schools using Arbor's management tools.
- Company: Join Arbor, a mission-driven company transforming education for happier school environments.
- Benefits: Enjoy 32 days holiday, wellness support, and flexible working options.
- Other info: Opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact in education while working with passionate people.
- Qualifications: Experience in education and excellent communication skills are essential.
The predicted salary is between 32000 - 32000 £ per year.
Location: Remote, UK
12 month FTC
Salary: up to £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 13,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS. The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS. The breadth of your role includes training and consulting with schools, but also supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.
Core responsibilities
- Deliver online and in-person training
- Using professional knowledge, design and deliver services to schools, MATs and partners
- Ability to pitch training and consultancy appropriately to users and partners and deliver this in a concise way which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Journey.
- Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.
- Delivery of managed services for schools and partners including (but not limited to) setups of new school years, assessments, behaviour, custom reports etc.
- Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale.
- To own materials used for training and keep these relevant.
- Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.
- Regular travel to national client sites and Arbor offices as needed.
Requirements
About you
We’re looking for an engaging and communicative Customer Education Specialist. Beyond that, we’d love to see:
- Driving licence required
- Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school and can hit the ground running.
- Ability to understand and articulate technology to a range of individuals, including non-technical users
- Excellent presentation and communication skills are essential.
- Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
- Experience with Arbor or other Management Information Systems would be desirable
- Friendly, eager to get stuck in and always willing to help
- Good sense of humour and able to inspire others.
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day. We also offer:
- A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
- 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
- Access to services such as Calm and Bippit (financial wellbeing coaching)
- All of our roles champion flexible working and we are happy to discuss what this means to you
- Social committees that plan team, office and company wide events to bring people together and celebrate success
- Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
- Volunteer with a charity of your choice for a day each year
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Locations
Remote Customer Education Specialist (12 month FTC) in Dunfermline, Fife employer: Arbor Education
Arbor Education is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the education sector. With a strong commitment to employee growth, we provide ample opportunities for professional development and engagement in meaningful policy discussions that shape the future of education. Located at the heart of the educational landscape, our team enjoys a supportive environment where data-driven insights lead to impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Education Specialist (12 month FTC) in Dunfermline, Fife
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Arbor Education.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Arbor Education. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Remote Customer Education Specialist (12 month FTC) in Dunfermline, Fife
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Arbor Education.
How to prepare for a job interview at Arbor Education
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Arbor Education's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Arbor Education offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
