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- Tasks: Manage onboarding projects for schools using our MIS and ensure smooth data migration.
- Company: Join Arbor, a company transforming education with innovative management tools for over 7,000 schools.
- Benefits: Enjoy 32 days holiday, flexible working, wellness support, and a dog-friendly office!
- Why this job: Be part of a mission to create happier workplaces in education while developing your skills.
- Qualifications: Experience in project management or customer support is a plus; strong communication and organisation skills required.
- Other info: This is a hybrid role based in Leeds, with a starting salary of £26,000.
The predicted salary is between 20800 - 36400 £ per year.
Location: Leeds, Hybrid working
Starting Salary: £26,000 per year
Fixed Term Contract until 31st December 2025
About Us
At Arbor, we are on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts.
About The Role
We are looking for a highly organised and customer centric Digital Onboarding Specialist to join our Implementation team and help us manage onboarding projects with schools moving to our MIS.
Core Responsibilities
- Managing onboarding projects with schools moving to a Key Group MIS
- Managing the data migration process and ensuring tasks are completed by the school on key dates
- Creating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor
- Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams
- Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets
- Managing risk, change and escalation as appropriate
- Being a point of contact as an onboarding specialist providing excellent customer service
- Planning mitigation against risk and providing solution
- Responsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes
- Supporting the Programme teams with project administration
- Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams
Requirements
About you
- Experience working in either a project, customer support, admin or software background desirable
- Ability to work as a team player and willingness to get stuck in
- Effective communication with customers, ability to understand their needs
- Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects
- Ability to interpret data in order to understand schools needs and develop schools insights
- Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture
- Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high standard
- Willingness to travel to client sites
Benefits
What we offer
- 32 days holiday (plus Bank Holidays)
- Life Assurance paid out at 3x annual salary
- Comprehensive wellness benefit provided by AIG Smart Health
- Private Dental Insurance with Bupa
- Salary sacrifice Pension provided by Scottish Widows
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
- Access to services such as Calm and Bippit (financial wellbeing coaching)
- Social committees that plan team, office and company wide events
- Dedicated professional development training budget
- Volunteer with a charity of your choice for a day each year
- Dog friendly offices!
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Arbor Education is an equal opportunities organisation. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds.
Refer a friend
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200!
Please note: We are unable to provide visa sponsorship at this time.
Digital Onboarding Specialist (FTC) employer: Arbor Education
Contact Detail:
Arbor Education Recruiting Team
careers@arbor-education.com
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Onboarding Specialist (FTC)
✨Tip Number 1
Familiarise yourself with Arbor's mission and values. Understanding their focus on transforming the educational experience will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Digital Onboarding Specialist, you'll need to communicate effectively with schools, so be prepared to share examples of how you've successfully managed customer relationships in the past.
✨Tip Number 3
Demonstrate your organisational skills by discussing any relevant project management experiences. Be ready to explain how you prioritised tasks and ensured successful outcomes in previous roles, as this is crucial for managing onboarding projects.
✨Tip Number 4
Prepare to discuss your adaptability in fast-paced environments. Share specific instances where you've had to adjust to changing scenarios, as this role requires flexibility and quick thinking to meet the needs of schools during the onboarding process.
We think you need these skills to ace Digital Onboarding Specialist (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, customer support, or administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Explain why you're passionate about the role and how your background aligns with Arbor's mission to improve school environments.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft and Mac OS platforms, especially Excel and Google Sheets. Mention any experience you have with data interpretation and project administration.
Prepare for Interviews: Research Arbor Education and be ready to discuss how you can contribute to their goals. Prepare examples of past experiences where you've successfully managed projects or provided excellent customer service.
How to prepare for a job interview at Arbor Education
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Digital Onboarding Specialist. Familiarise yourself with the onboarding process and how it impacts schools. This will help you articulate how your skills align with the role.
✨Showcase Your Communication Skills
As this role requires effective communication with customers, prepare examples of how you've successfully communicated complex information in the past. Be ready to demonstrate your ability to simplify technical jargon for non-technical audiences.
✨Highlight Your Organisational Skills
Given the need for strong organisation and attention to detail, come prepared with examples of how you've managed multiple projects or tasks simultaneously. Discuss any tools or methods you use to stay organised and prioritise effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the onboarding process and how you would address them. This shows your proactive approach and readiness for the role.
